As Lodge Manager, you are responsible for the overall leadership, performance, and day-to-day operation of Bell 2 Lodge. This is a senior, hands-on role requiring full operational oversight, strong leadership, and a commitment to delivering exceptional guest experiences across all areas of the property.

This is a year-round position spanning two highly distinct operations. In the summer season, the lodge operates as a hotel, restaurant, and gas station servicing transient tourists and mining industry clients. In the winter season, the lodge transforms into Last Frontier Heliskiing, providing a premium, all-inclusive resort experience for high-end international guests staying five nights or more.

The Lodge Manager assumes full responsibility for lodge operations, ensuring they are safe, guest-focused, and financially effective. This role requires a minimum two-year commitment and is suited to a candidate who thrives in a remote environment, can adapt to seasonal operational shifts, and leads by example in a multi-department setting.

Leadership & Team Management – Take a lead on all aspects of team leadership, including recruitment,

scheduling and performance monitoring. Supervise, mentor, and delegate responsibilities across all lodge

departments, fostering a positive, professional, and collaborative work environment

Guest Experience & Hosting – Actively engage with guests, ensuring exceptional service standards,

handling complaints, and acting as the primary point of contact during their stay

Seasonal Operations Management – Oversee and adapt operations between summer hotel/roadside

services and winter heliskiing resort operations, ensuring consistency in quality and service delivery

Financial Oversight & Administration – Manage lodge accounting, including reservations, billing, payroll

coordination, expenses, and reconciliations. Ensure all financial reporting is accurate and completed on

time

Inventory & Cost Control – Monitor stock levels across all departments, manage ordering, and ensure

effective inventory control to maximize profitability and minimize waste

Health & Safety Compliance – Ensure all lodge operations meet or exceed WorkSafeBC standards and





maintain compliance with all applicable regulations and emergency response plans

Operations & Logistics – Manage the logistics of operating in a remote environment, including timely

procurement, supplier coordination, and transportation of goods and equipment

Interdepartmental Coordination – Maintain strong communication with Ski Operations, Head Office,

suppliers, and all lodge departments to ensure seamless operations

Reservations & Systems Management – Oversee reservations, PMS/POS systems, reporting, and ensure

accuracy of guest accounts and operational data

Training & Standards – Implement training programs and enforce policies and procedures to maintain high

operational and service standards

Guest Services & Concierge Oversight – Ensure all guest needs, special requests, and expectations are

anticipated and met at a high level

Heliskiing Operations Support (Winter) – Work closely with the Guiding Manager and Head Office to

support ski operations and ensure an exceptional guest experience aligned with brand standards

Incident Response – Thoroughly familiarize yourself with our Incident Response Plan and take an active

lead in coordinating base response in the event of an emergency

Sales & Representation – Act as an ambassador for the business and identify opportunities to promote and

sell Bell 2 Lodge and Last Frontier Heliskiing experiences

Maintain a professional, punctual, and well-presented appearance at all times

All other duties as assigned by the General Manager

Required Skills & Experience

Minimum 2+ years experience in a similar management role, preferably in a remote lodge or resort

Experience in luxury hospitality, or high-end guest service environments an asset

Background in a similar lodge or resort setting is preferred

Previous experience in a heliskiing or cat skiing operation a strong asset

Proficient in Google Suite and Microsoft Office,



particularly Excel, Word, and Outlook

Experience with PMS and POS systems, including troubleshooting front and back-end issues

Knowledge of payroll systems (e.g., Push Payroll) is an asset

Strong leadership, team management, and conflict resolution skills

Excellent communication and interpersonal skills

Strong financial acumen, including budgeting, reporting, and cost control

Advanced organizational and multitasking abilities with exceptional attention to detail

Ability to balance competing demands and prioritize a large workload effectively

A flexible and collaborative approach, with a proactive and solution-oriented mindset

Strong problem-solving skills with ability to think clearly and confidently make decisions under pressure

Ability to work independently and as part of a leadership team

Ability to appropriately balance work & social life, particularly in a remote live-in environment

Hospitality, Tourism, Business, or Management qualifications are an asset

Serving It Right certification required; Food Safe and First Aid certifications are assets

Full valid driver’s license required

Multiple languages are an asset

Passion for outdoor adventures and alpine environments is welcomed!

Working conditions
This is a year-round, live-on-site position based in remote Northern BC. Working rotations are based on a 3- week on, 1-week off schedule, working 10 hours per day whilst on rotation.

Lodging and all meals are provided whilst on rotation. All staff are required to leave the lodge during their scheduled time off, and transport between the lodge and Terrace is provided. During the heliskiing season, alternative transport to Smithers can also be provided, where subsidized accommodation for your scheduled time off is available (winter only). Please note we are unfortunately not able to accommodate pets.

This type of work environment is challenging and demanding. The people who thrive here are intrinsically motivated by a passion for service, take pride in everything they do, and have a genuine interest in how all aspects of lodge operationscome together to create meaningful experiences for our guests.

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📌 Lodge Manager (British Columbia)
🏢 Last Frontier Heliskiing
📍 British Columbia