Join EQ Bank as the Technology Workplace Services Lead, executing top-tier end user support in a hybrid work model. Inspire a team of technologists towards service excellence.

This managerial position is critical for managing the operational effectiveness of the Technology Workplace Services at EQ Bank. Your focus will be on developing processes for incident resolution and facilitating training and recruitment for a skilled team. By adhering to compliance standards and the Bank's risk appetite framework, you will ensure optimal service delivery and continuous knowledge sharing.

Key Responsibilities:
• Direct the operation of user support services
• Establish flow for incident resolution and service requests




• Mentor and train current technology staff
• Ensure compliance with operational risk policies
• Collaborate with partners for endpoint security

Requirements:
• Significant experience in technology service management
• Excellent people management skills
• Familiarity with regulatory compliance frameworks
• Background in user support and incident management
• Comfortable with a hybrid working environment

Transform the technology landscape at EQ Bank and champion user-centric service strategies.
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📌 EQ Bank Technology Workplace Services Lead (Ontario)
🏢 EQ Bank
📍 Ontario