Empower technology services as a Senior IT Support Technician with BC Transit in Victoria, BC. Engage deeply with technical challenges and improve IT support strategies every day.

This position entails working alongside the Service Desk team to offer premium technical support and drive enhancements across multiple IT domains. Your responsibilities will go far beyond traditional ticketing systems, as you will analyze service trends, investigate complex issues, and develop impactful solutions that elevate service standards. Collaboration with business leaders and technicians will be crucial for your success.

Key Responsibilities:
• Provide high-level technical support for service requests
• Identify and analyze trends in IT service incidents
• Collaborate to enhance IT service management practices




• Document and establish best practices for troubleshooting
• Train peers in advanced support techniques and procedures

Requirements:
• Degree in IT or related field with five years of experience
• Proven expertise in IT service management
• Relevant certifications like ITIL preferred
• Solid analytical skills and problem-solving abilities
• Valid BC Class 5 driver's license required

Leverage your leadership and technical abilities to enhance IT support at BC Transit, shaping effective solutions for their diverse needs.
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📌 Senior IT Support Technician at BC Transit (British Columbia)
🏢 BC Transit
📍 British Columbia