Step into the Network Operations Technician role at FlexNetworks, where your focus is on maintaining exceptional service quality. This position involves proactive engagement in ticket resolution and operational governance.

As a Tier 1 NOC Technician, you will aggregate trouble tickets and oversee their resolution across diverse customer lines. You will also ensure all communications reflect operational realities while adhering to SLA objectives. Your expertise will help drive process improvement and enhance overall service delivery.

Key Responsibilities:
• Aggregate and triage trouble tickets across customer services.
• Review and audit ticket compliance and communication quality.
• Monitor outstanding tickets to ensure timely updates.




• Coordinate with teams to facilitate effective escalations.
• Lead efforts for post-incident documentation and review.

Requirements:
• Basic knowledge of networking; CCNA certification preferred.
• NOC or ISP call-center or technical support experience.
• Highly organized and analytical problem-solving skills.
• Ability to influence without direct authority across teams.
• Schedule from Monday to Friday, 8:30 AM – 5:00 PM.

Contribute to FlexNetworks' mission of providing unmatched connectivity through diligent ticket management and customer-focused solutions.
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📌 Network Operations Technician Role (Saskatchewan)
🏢 FlexNetworks
📍 Saskatchewan