Take on a pivotal role as a Bilingual Supervisor at Accerta's Contact Centre. Drive excellence in customer service for both English and French-speaking clients!
This full-time, permanent hybrid position emphasizes leadership in a fast-paced environment. You will direct a team of agents to ensure high-quality interactions and efficient resolution of inquiries. Your background will contribute towards enhancing qualitative service while fostering a cooperative team culture.
Key Responsibilities:
• Direct daily operations of bilingual agents
• Establish onboarding and coaching practices for staff
• Analyze performance metrics to meet KPIs
• Provide on-the-spot support for escalated cases
• Advocate for process improvements and training
Requirements:
• 3–5 years in a contact centre or service delivery
• 1–2 years in a leadership or coaching role
• Fluency in both English and French is essential
• Proven ability to manage performance metrics
• Expertise in dental benefits administration is an asset
Embrace your leadership capabilities to effect positive changes in healthcare access through Accerta.
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