Join IntouchCX as an Operations Manager and drive operational success while developing top-performing teams. This position emphasizes KPI management and employee coaching for superior performance.

The Operations Manager at IntouchCX will oversee daily operations for targeted programs while shaping strategic objectives. Focus on KPIs, employee training, and developing solutions for performance improvement. An ideal candidate has experience in operations management and a commitment to excellence in customer support.

Key Responsibilities:
• Facilitate daily operations and staff management
• Drive employee development through coaching and training
• Analyze performance data to identify improvement areas




• Develop and implement incentive programs for teams
• Collaborate with other departments on operational issues

Requirements:
• 5+ years in the contact center field
• At least 3 years in an Operations Management role
• Excellent communication and leadership abilities
• Robust analytical skills using data for decision making
• Time management and independent working capabilities

Utilize your leadership skills to enhance team performance and operational success at IntouchCX.
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📌 Operations Manager Careers at IntouchCX (Alberta)
🏢 Intouchcx
📍 Alberta