Play a pivotal role as the Cemetery Client Services Team Lead in Edmonton. This position uniquely blends leadership, customer service, and operations across multiple facilities.

In this vital position, you will lead a passionate team dedicated to supporting families during sensitive times across Edmonton’s municipal cemeteries. With a solid background in customer service and at least 3-5 years in leadership, your expertise will drive the training, performance management, and operational strategies that enhance client experience. Your contributions will support strategic improvements within this essential city service.

Key Responsibilities:
• Supervise and coach Cemetery Client Care personnel
• Manage staffing and operational coverage at facilities




• Assist clients with complex cemetery service needs
• Monitor revenue trends to inform operational strategy
• Develop policies and ensure compliance with regulations

Requirements:
• Bachelor’s Degree in an applicable field
• 7 years of experience in customer service environments
• Supervisory experience of at least 3-5 years
• Financial and operational trend analysis skills
• Valid Alberta Class 5 driver’s license

Strengthen your leadership journey while providing vital services to the community.
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📌 Edmonton Cemetery Client Services Leader (Alberta)
🏢 City of Edmonton
📍 Alberta