Become a Senior Representative for Customer Support at Wesco, located in Pittsburgh. Your role will revolve around delivering exceptional service and resolving customer issues effectively.

In this critical position, you will field complex inquiries, guide team members, and manage key customer accounts directly. Collaborate cross-functionally to enhance the customer journey, utilizing your analytical skills for problem resolution in the supply chain space. Drive customer loyalty through dedicated service and support.

Key Responsibilities:
• Deliver prompt service to enhance customer loyalty
• Manage escalated customer account inquiries
• Provide mentorship and training to team members
• Accurately process payments for cash accounts
• Liaise with departments to resolve customer problems

Requirements:
• High School Degree or Equivalent required
• 5+ years of experience in a relevant role
• Proven time management skills and multitasking ability
• Solid verbal and written communication skills
• Computer literate in MS Word, Excel, and email

Elevate customer satisfaction through your expertise at Wesco in Pittsburgh.
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📌 Wesco Senior Representative - Customer Support (Alberta)
🏢 WESCO
📍 Alberta