Canada Controls, a business unit of Cochrane Supply & Engineering, is an award-winning, internationally recognized smart building controls distributor as a source of Building Automation Systems and IIoT products. Representing more than 100 of the industry’s top manufacturers, Canada Controls’ huge selection of products blend innovation and solutions for customized facility management and improved building efficiency when it comes to HVAC, security, energy, lighting, gas-detection and more!
Canada Controls continues to grow as we seek a Tech Support Specialist in the Greater Toronto Area.
The Technical Support Specialist is a hands-on technical support role for building controls. This position operates phones and the technical support ticket queues, live troubleshooting with technicians and escape to manufacturers with product issue. Time is spent in labs bench-testing controllers, reproducing customer issues, staging and commissioning equipment before it ships, and building out demo setups. Other duties include, but not limited to:
Provide technical support by phone, email, and ticketing system to contractors, system integrators, building owners, and end users.
Troubleshoot Niagara Framework issues - station configuration, drivers, points, histories, alarms, licensing, and platform/upgrade problems
Support customers on other building controller programming and configuration tools we distribute
Diagnose field wiring and communication problems: power, terminations, shielding, grounding, daisy-chain and termination issues on RS-485 networks
Troubleshoot IP networking as it applies to controls - addressing, subnets, VLANs, port forwarding, remote access, and BACnet/IP behavior on customer networks
Bench-test, stage, configure, and commission controllers and gateways before they go out the door
Reproduce reported issues in the lab and document root cause and resolution
Escalate confirmed product defects to manufacturers and track them through resolution
Document solutions in our internal knowledge base so the answer exists the next time
Support our sales and inside sales teams with technical product questions, compatibility checks, and part selection
Assist with customer training sessions, lunch-and-learns, and product demonstrations




Occasional travel to customer sites within the region for on-site troubleshooting or startup support
Other duties as assigned
***THIS IS NOT A SOFTWARE DEVELOPMENT POSITION. This position(team) supports HVAC controls and controls software - wiring, networks, protocols, commissioning, and the software tools our customers use to run their buildings.***
This is a full time position working 40 hours per week on weekdays 7:30a - 5:00p. This role combines desk-based support work at our branch Mississauga, ON with hands-on bench and lab work, plus occasional site visits.
Required Qualifications: Bachelor's degree or equivalent experience with Information Technology/Systems, Computer/Data Science, Information Systems, Engineering, or related field.
General networking fundamentals - TCP/IP, subnetting, and serial-based communications (RS-485/RS-232).
Proficient on Windows platforms.
Strong verbal and written communication — you can walk a technician through a fix over the phone without losing them.
Ability to quickly learn and retain a working knowledge of new software, products and concepts.
Valid driver's license.
Preferred Qualifications: 1-3 years minimum in technical support, field service, or another customer-facing technical role
HVAC Controls or Building Automation Systems experience — installing, commissioning, servicing, or supporting them
Working knowledge of low-voltage control wiring: reading wiring diagrams and submittals, terminations, troubleshooting with a multimeter
Niagara Framework experience (Niagara 4 certification a strong asset)
Familiarity with building controls protocols — BACnet, LonWorks, Modbus
Experience with any major BAS platform: Distech, Honeywell, Johnson Controls, Siemens, Delta, Reliable Controls, KMC, or similar
HVAC mechanical background — knowing how an AHU, VAV box, chiller, or boiler actually sequences




Electrical or trade certification (309A, 442A) or HVAC certification (313A/313D, G2/G3)
Building Niagara graphics and dashboards, or setting up trends, histories, and reports
Light scripting or database familiarity (SQL queries, CSV/point-list manipulation) for data and reporting tasks
Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow or similar)
Prior experience in controls distribution or as a controls contractor
This is a salary position, paid bi-weekly, ranging between $80,000 - $100,000 per year. Starting salary wage is negotiable and based on qualifications experience.
Canada Controls division offers competitive benefits packages including
health, dental, and vision with Desjardins
long-term disability
life insurance
tuition reimbursement
assistance programs
profit sharing
vacation
public holidays
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All employment opportunities with Canada Controls are contingent based upon completed satisfaction on our onboarding. Any candidate accepting a job offer for employment are subject to a full background check on employment history, criminal record, and sex offenders list. Candidates will not automatically be barred from employment with Cochrane Supply with any information that is shared including any pending and convicted felonies or misdemeanors.
Canada Controls is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Canada Controls participates in E-Verify. Established documentation including valid identification and employment authorization will be provided to the DHS and SSA with a completed Form I-9 to confirm authorization to work in the United States.

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📌 Technical Support Specialist (Ontario)
🏢 Canada Controls
📍 Ontario