Siebel Gateway

Siebel Enterprise Server

Siebel Web Server Extension (SWSE)

Senior Systems Administrator / Operations Support Specialist – Siebel CRM
Position: Systems Administrator / Operations Support Specialist – Senior

Client: Enterprise Financial Services Division

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: Ontario, Canada – OPS Office

Work Arrangement: 100% Onsite – 5 days per week

Allocation: 100%

Hours: 7.25 hours per day, Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch

Security Clearance: CRJMC

Position Overview
Our client is seeking a Senior Systems Administrator / Operations Support Specialist with strong Oracle Siebel CRM expertise to support, administer, maintain, and troubleshoot complex Siebel environments within a large enterprise organization.

The successful candidate will have extensive hands-on experience with Siebel Server administration, multi-tier Siebel environments, Oracle databases, Siebel integrations, performance troubleshooting, deployments, migrations, and operational support .

This role requires a highly experienced Siebel Systems Administrator who can work across Development, Test, UAT, and Production environments and provide reliable day-to-day operational and technical support.

Key Responsibilities

Provide systems administration and operational support for enterprise Oracle Siebel CRM environments .

Set up and maintain user access, user profiles, system configurations, backup and recovery processes, and day-to-day computer systems operations.

Administer Siebel environments, including installation, configuration, patching, upgrades, maintenance, and environment support.

Manage and support multi-tier Siebel environments , including Development, Test, UAT, and Production.

Support high-availability Siebel architectures and ensure system availability and reliability.

Administer and maintain Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE) and related infrastructure components.

Troubleshoot Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.

Perform Siebel migrations, deployments, repository management, code promotions, repository merges, and release management activities.

Monitor application health, system capacity, workloads, and infrastructure utilization.

Perform log analysis and implement proactive system maintenance procedures.

Conduct software upgrades and apply patches while ensuring operational stability.

Monitor computer workload trends and make adjustments to optimize utilization of computer resources.

Support integrations between Siebel CRM and external systems using EAI, REST/SOAP services, web services, and middleware technologies .

Work with Oracle databases , including performance monitoring and SQL troubleshooting, and coordinate with database administrators as required.

Support Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.

Develop, maintain, and troubleshoot Siebel configurations and components using Siebel Tools .

Support Business Components,



Business Objects, Applets, Views, Workflows, Assignment Manager, and Runtime Events.

Develop and troubleshoot eScript, Browser Script, Business Services, and Workflow Processes .

Support Open UI configuration, customization, and troubleshooting.

Develop and maintain operational procedures, technical documentation, architecture diagrams, and support runbooks.

Coordinate with technical teams, application teams, database administrators, and other stakeholders to resolve operational issues.

Provide customer-facing technical support and ensure requested system changes are implemented effectively.

Participate in incident, problem, and change management activities.

Ensure assigned work is completed within established deadlines and service expectations.

Requirements
Mandatory Technical Skills & Experience
Candidates must demonstrate the following:

Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.

Demonstrated experience with Siebel Server administration , including:

Installation

Configuration

Patching

Upgrades

Environment maintenance

Extensive experience managing multi-tier Siebel environments , including:

Development

Test

UAT

Production

Experience supporting high-availability Siebel architectures .

Experience troubleshooting:

Siebel performance issues

Server bottlenecks

Component failures

Enterprise synchronization issues

Application outages

Proven experience administering:

Siebel Gateway

Siebel Enterprise Server

Siebel Web Server Extension (SWSE)

Related Siebel infrastructure components

Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.

Oracle Database – Mandatory

Working experience with Oracle databases .

Experience with Oracle database:

Performance monitoring

SQL troubleshooting

Coordination with Database Administrators (DBAs)

Siebel Integration – Mandatory

Experience supporting integrations between Siebel CRM and external systems .

Hands-on experience with:

Siebel EAI

Integration Objects

XML

Web Services

REST

SOAP

Middleware platforms

Data migration utilities

Siebel Development & Configuration Experience
The successful candidate should also have hands-on experience with:

Siebel Tools

Repository development

Configuration management

Business Components

Business Objects

Applets

Views

Workflows

Assignment Manager

Runtime Events

eScript

Browser Script

Business Services

Workflow Processes

Siebel EAI

Integration Objects

XML

Web Services

Data migration utilities

Open UI configuration, customization, and troubleshooting





Code promotions

Repository merges

Deployment activities across environments

General Systems Administration Skills
Experience with the following areas is required or highly relevant:

User access and user profile administration

Backup and recovery

Day-to-day systems operations

Operating systems

Hardware platforms

Information retrieval packages

Communications protocols

Middleware and gateways

REST APIs

Scripting, including Python, PowerShell, and/or Batch

Distributed and networked systems

Software upgrades and patch management

System monitoring and performance optimization

IT Service Management
Knowledge of ITIL-based service management processes .

Experience with:

Incident management

Problem management

Change management

Operational support

Experience developing and maintaining:

Operational procedures

Technical documentation

Architecture diagrams

Support runbooks

Communication & Soft Skills

Excellent analytical, problem-solving, and decision-making skills.

Strong verbal and written communication skills.

Strong interpersonal and collaboration skills.

Ability to explain technical Application Support concepts in non-technical language .

Solid customer-service orientation.

Ability to work effectively as part of a technical team.

Demonstrated track record of meeting deadlines and completing assigned deliverables.

Public Sector / Additional Experience

Prior Ontario Public Service (OPS) or other public-sector experience is considered an asset.

Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.

Awareness of emerging IT trends.

Experience with one or more programming languages.

Experience with distributed and networked systems.

Critical Must-Have Requirements

7+ years of Oracle Siebel CRM administration/support experience in large enterprise environments.

Siebel Server administration , including installation, configuration, patching, upgrades, and maintenance.

Experience managing Development, Test, UAT, and Production Siebel environments .

Experience supporting high-availability Siebel architectures .

Strong troubleshooting experience with Siebel performance, server bottlenecks, component failures, synchronization issues, and outages.

Administration experience with Siebel Gateway, Siebel Enterprise Server, and SWSE .

Experience with application monitoring, capacity planning, log analysis, and proactive maintenance.

Oracle database experience, including performance monitoring and SQL troubleshooting.

Siebel integration experience using EAI, Integration Objects, XML, Web Services, REST/SOAP, and middleware .

Experience with Siebel migrations, deployments, repository management, code promotions, repository merges, and release activities .

Experience with Siebel Tools and Siebel configuration/development components .

Ability to work 100% onsite in the designated Ontario OPS office, Monday to Friday .

Ability to meet the required CRJMC security clearance requirements.

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📌 Senior Systems Administrator / Operations Support Specialist – Siebel CRM (Ontario)
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📍 Ontario