Join March Networks as a Customer Operations Specialist and improve client interactions through effective problem resolution. Your expertise in customer service will be key in this engaging role.

In this position, you will support customer operations, acting as a liaison between clients and internal teams to resolve issues promptly. Your understanding of customer needs and attention to detail will help ensure a seamless order process. Candidates should have substantial experience in customer service, particularly in technology, and the ability to manage high-pressure situations.

Key Responsibilities:
• Address complex customer service issues with authority
• Assist customers with inquiries about products and services
• Coordinate across departments to facilitate customer orders




• Execute transactions in SAP while ensuring accuracy
• Notify customers regarding shipment tracking and updates

Requirements:
• Minimum five years in a customer service role
• Required experience in SAP for Order Management
• Capable of working with global customers
• Proficient in MS Office, especially Excel
• Outstanding organizational and communication skills

Bring your proactive approach to the customer operations team at March Networks and contribute to our commitment to quality service.
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📌 Customer Operations Specialist Role at March Networks (Quebec City)
🏢 March Networks
📍 Quebec City