Step into the Customer Experience Analyst role at Direct Energy, an NRG company, located in Edmonton. This position focuses on resolving escalated inquiries while improving customer relations.

As the Customer Experience Analyst, you'll liaise with customers and various regulatory bodies to ensure timely and effective communication. An empathetic approach combined with strong analytical skills is necessary to identify improvement areas and prevent future issues, supporting the company’s mission to deliver exceptional service.

Key Responsibilities:
• Engage with customers to resolve escalated inquiries professionally
• Prepare and submit formal responses to regulators and media
• Investigate accounts to determine root causes of issues




• Review and enhance service processes collaboratively
• Manage interactions on Direct Energy's social media channels

Requirements:
• Minimum 2 years of customer service experience
• Bachelor's degree preferred in relevant fields
• Outstanding verbal and written communication proficiency
• Robust problem-solving and team collaboration skills
• Ability to thrive in a fast-paced, dynamic environment

Utilize your communication and analytical skills to drive customer satisfaction at Direct Energy.
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📌 Customer Experience Analyst for NRG Company (Alberta)
🏢 NRG Energy
📍 Alberta