The primary responsibility of the Service Technician is to proudly deliver the best standard of customer care. To continue building our reputation as industry leaders and service providers in the community and to preserve solid connections with our clients.

Job Duties & Responsibilities

Review, plan, and schedule authorized field service work

Complete servicing and installation duties on-site efficiently

Maintain a clean and tidy work vehicle

Build and maintain strong connections with customers over the phone and in person

Maintain high standards in a time-critical situation

Comply with safe work practices and health and safety legislations, policies, and procedures

Actively prepare and load vehicle with supplies needed for regular maintenance tasks

Maintain precise records of all job notes, specifications, and advice

Identify and report any recurring issues, including defects in the solution or procedure

The service site must be secured before work can commence there

Cleaning is required before, during, and following the service

Protect service site and clean prior to beginning work, during and following service

Manage time efficiently to consistently meet appointments times

React quickly to changing internal and external business conditions and propose effective alternatives





Manage and resolve potentially stressful and difficult situations by involving the right people at the right time

Gain a clear understanding of all Greenfox Windows and Doors products and parts

Acceptance of miscellaneous duties as required

Requirements:

1+ years’ of experience in service or installation of windows and doors

2+ years’ experience in customer service

Valid Class 5 Driver’s License & Clean Driver Abstract

Mechanically inclined with mechanical aptitudes and enjoy working with your hands

Excellent customer relations, written and verbal communication skills

Communication effectively in English both verbal and written

High comfort level working in a quick-paced team environment that is constantly changing

Pressure to produce tangible results and complete projects within tight timelines

Troubleshooting abilities to analyze problem and provide solutions

Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs

Ability to lift up heavy items

Practice good attendance and punctuality

Benefits:

Dental care

Extended health care

Life insurance

RRSP match

Gym plans

On-site parking

#J-18808-Ljbffr

📌 Service Technician (Alberta)
🏢 Socket.dev
📍 Alberta