Join Black & McDonald as a Bilingual Call Centre Representative and enjoy the flexibility of work from home. Your main focus will be providing outstanding service and resolving customer inquiries efficiently.

Based in Markham, this role requires 2-3 years of call centre experience and involves managing the CMMS database after a 3-4 week training. Your responsibilities will include handling customer calls, documenting information accurately, and maintaining a professional demeanor while working independently in French and English.

Key Responsibilities:
• Respond to customer inquiries by phone and email
• Fulfill requests and document interactions
• Maintain equipment history and work orders in CMMS




• Follow up on calls and escalate issues when necessary
• Organize and manage filing systems efficiently

Requirements:
• 2-3 years of customer service or call centre experience
• Proficient in Microsoft Office, especially Excel and Outlook
• Excellent French communication skills, written and verbal
• Comfortable working with minimal supervision
• Flexible with shift timings, as needed

Utilize your bilingual talents and customer service skills to enhance customer experiences at Black & McDonald remotely.
#J-18808-Ljbffr

📌 Bilingual Call Centre Rep - Work Remotely (Alberta)
🏢 Black & McDonald
📍 Alberta