Description
Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, ii) at-home medication management solutions, iii) real-time clinical oversight by 200+ pharmacist-lead clinicians and iv) the collection of real-time, real-world data and insights.

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, ii) at-home medication management solutions, iii) real-time clinical oversight by 200+ pharmacist-lead clinicians and iv) the collection of real-time, real-world data and insights.

Reporting to the Data Entry Team Lead/Supervisor, the Pharmacy Assistant – Data Entry plays a vital role in the quality and safety of our medications. This position is responsible for entering prescriptions into the Kroll system, and maintenance of patient records.

Key Responsibilities

Be a key member of the Kroll data entry team,



working within the scope of a Pharmacy Assistant to perform data entry and fill prescription and OTC products accurately

Assist with data/medication changes, including filling in Kroll, adjudication (billing), and any necessary communication with team members health care professionals and patients

Follow up on faxes, emails, and voicemails in a timely manner and complete related tasks

Answer telephone calls promptly and courteously

Fax refill requests to prescribers proactively, ordering medications, and other tasks as assigned by the supervisor

Provide an excellent level of customer service to all clients

Other duties as assigned

Requirements

Experience with Kroll software is required

Previous Pharmacy Experience required

Adjudication and Billing Knowledge for ODB and third-part drug plans (knowledge of the ODB Formulary).

Knowledge on Standards of Practice in Ontario pharmacy practice.

Retail Experience an Asset

Exceptional customer service skills with a talent for building customer loyalty

Effective communication skills

MS Office

Effective organizational skills, ability to multitask

Problem Solving Skills

Solid attention to detail

Salary Description
$22-26

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📌 Pharmacy Data Entry Assistant (Ontario)
🏢 Custom Health
📍 Ontario