The Vivanta Representative will work closely with the Manager Vivanta Services and other Vivanta team members in providing administrative support and bilingual customer service to clients, groups and internal customers (the business). Work may involve Vivanta programs such as Specialty Connect and other Vivanta patient-facing programs, as well as Vivanta pharmacy benefit administration. The Vivanta Representative will actively contribute to a positive and productive working environment.
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full time opportunity for a Vivanta Representative. This role can be based out of one our offices located in Dartmouth; NS, New Brunswick, AB, Mississauga, ON.
Key Business Functions, Responsibilities, and Accountabilities Provide telephone and administrative support and customer service to clients, groups and pharmacies in a professional manner
Telephonic onboarding clients to Vivanta programs
Log and compiles data and performs analysis of data
Handle client information discreetly and confidentially
Perform administrative duties related to benefit and program administration
Adheres to all applicable company policies, procedures and standards




Maintain a clean and secure work environment as per company requirements
Other duties as required
Technical SkillsRequired: Excellent communication skills (both oral and written)
Proficient use of Microsoft Office Suite, specifically Excel, Outlook and Word
Solid attention to detail
High degree of accuracy
Excellent telephone etiquette
Strong customer focus and ability to work in a team setting
Preferred: Proficient use of Kroll Educational and Working Experience
Required: Post secondary education or relevant experience
Previous experience in office administration
Bilingual
Preferred: Experience with pharmacy claim payments or group benefits administration
Experience working as a pharmacy assistant
Competencies: Thought Leadership
Understand and resolve issues
Think broadly
Results Leadership
Seek customer satisfaction
Create effective plans
Manage work effectively
Show initiative and commitment
Improve processes People Leadership Collaborate/ Team Membership
Share information
Relate well to others
Personal Leadership
Demonstrate credibility
Readily adapt
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📌 Vivanta Representative (Ontario)
🏢 Sobeys
📍 Ontario