IT-OT Application Support Specialist - ServiceNow, Incident Management, Manufacturing IT

IT-OT Application Support Specialist - ServiceNow, Incident Management, Manufacturing IT

Experience
3–6 years
Must Have Technical Skills

Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

Stakeholder management, share regular updates and assist in preparing operational reports

Triaging of issues and coordination with cross functional teams for timely resolution

Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

Maintaining agreed SLA levels and assuring Quality of delivery at all times

Adhere to shift rotation plan and Operating model

Interaction with SME’s on functional issues

Coordinate communications between suppliers, and business stakeholders for their particular area

Tracks and report progress to stakeholders

Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

Shift timings: Monday to Friday: Morning 7:00 am–7:00 pm (8 hours job, ROTA will be available)

On-Call support beyond Office hours (rarely needed)





Extended Shift timings and Weekend working based on customer requirements

Working with Manufacturing Customer will be an added advantage

Fluent in French language

Roles and Responsibilities

Day to day incident monitoring and resolution (Service Now preferred)

Interaction with client (IT & Business users) on functional issues

Triaging of issues and coordination with cross functional teams for timely resolution

Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

Maintaining agreed SLA levels and assuring Quality of delivery at all times

Adhere to shift rotation plan and Operating model

Interaction with SME’s on functional issues

Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area

Tracks and report progress to stakeholders

Willing to work in shifts (between 7am to 7pm), this is mandatory

Adaptable

Excellent communication skills

Continuous learning attitude

Team worker

Meticulous

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📌 IT-OT Application Support Specialist - ServiceNow, Incident Management, Manufacturing IT (Quebec City)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Quebec City