Drive the Central Reservations function at Castle Mountain Resort. Your leadership will enhance guest services and drive booking efficiency in a premier mountain destination.

Castle Mountain Resort, set in the picturesque Canadian Rockies, is seeking an experienced Central Reservations Manager. In this role, you will provide leadership over both the Accommodations and Guest Services teams. Your focus will be on ensuring seamless operations and elevating the guest experience from the booking phase to arrival, while also managing revenue optimization strategies.

Key Responsibilities:
• Lead the management of the Accommodations and Guest Services teams
• Ensure seamless communication and daily operations coordination
• Oversee reservations accuracy and integrity across all channels




• Drive KPIs for booking performance and guest satisfaction
• Manage group and corporate bookings effectively

Requirements:
• Minimum 5 years’ in hospitality leadership roles
• Solid understanding of booking platforms and systems
• Proven ability to lead teams and manage service standards
• Exceptional problem-solving and guest service skills
• Ability to adapt to adaptable working hours

Join Castle Mountain Resort and enhance the guest experience through effective leadership in reservations management.
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📌 Central Reservations Management at Castle (Alberta)
🏢 Castle Mountain Resort
📍 Alberta