JD Answer incoming telephone calls.

Enter and process customer orders.

Follow up on orders to ensure timely processing and delivery.

Provide customers with information and advice regarding our various products.

Perform other customer service-related duties as required.

Enter customer orders into the computer system, which may be received by phone, fax, email, or other channels, and ensure that the customer''s order can be fulfilled.

Ensure that orders are entered according to customer instructions, while following data-entry procedures, department processes, and required turnaround times.

Evaluate each order to provide the best available product to meet the customer''s needs.

Validate the transfer of orders to the different production sites.





Communicate with customers to inform them of any changes to their order or additional delays, obtain missing information, or follow up on pending frames/orders.

Inform the Customer Experience team as soon as a product becomes available, and suggest a substitute or equivalent product in case of stock shortages.

Provide technical information about products and answer questions regarding the use of the electronic ordering system.

Receive and process customer credit requests according to established procedures.

Work as part of a team with Technical Support and the Customer Experience department''s phone support team.

📌 Customer Service representative (Montreal)
🏢 ExcelGens
📍 Montreal