JOB DESCRIPTION Must Have: Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager).

Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support.

Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.

Overview: We are seeking a skilled Desktop Support Technician to join our IT team.

As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees.

This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization''s computer systems.

Responsibilities: - Provide desktop support to end-users, including troubleshooting hardware and software issues - Install, configure,



and maintain computer systems and peripherals - Set up and troubleshoot network connectivity for desktops and laptops - Manage user accounts and permissions in Active Directory - Assist with software installations and upgrades - Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary - Collaborate with team members to resolve complex technical issues - Document technical procedures and solutions for future reference Qualifications: - Proven experience as a Desktop Support Technician or similar role - Robust knowledge of network administration, technical support, and IT support principles - Proficiency in operating systems such as Windows, Linux, and Mac OS - Familiarity with office productivity software (e.g., Microsoft Office) - Experience with SCCM, Remedy, or Service

Now ticketing systems is a plus - Knowledge of VPN technologies and remote access tools - Excellent problem-solving skills and attention to detail - Strong communication and interpersonal skills

📌 IT Support Engineer (Montreal)
🏢 Sybex Support Services
📍 Montreal