Job Description Bilingual L1.5 Shopfloor Support Location- Mirabel, Quebec 5 Days WFO Experience 36 years Must Have Technical Skills Interaction with Team members for knowledge sharing, knowledge transition and issue resolution Stakeholder management, share regular updates and assist in preparing operational reports Triaging of issues and coordination with cross functional teams for timely resolution Follow service management processes (e.g.

Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times Adhere to shift rotation plan and Operating model Interaction with SMEs on functional issues Coordinate communications between suppliers, and business stakeholders for their particular area Tracks and report progress to stakeholders Working experience in Service

Now and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes Shift timings: Monday to Friday: Morning 7:00 am7:00 pm (8 hours job, ROTA will be available) On-Call support beyond Office hours (rarely needed)



Extended Shift timings and Weekend working based on customer requirements Working with Manufacturing Customer will be an added advantage Fluent in French language Roles and Responsibilities Day to day incident monitoring and resolution (Service Now preferred) Interaction with client (IT & Business users) on functional issues Triaging of issues and coordination with cross functional teams for timely resolution Follow service management processes (e.g.

Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times Adhere to shift rotation plan and Operating model Interaction with SMEs on functional issues Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area Tracks and report progress to stakeholders Willing to work in shifts (between 7am to 7pm), this is mandatory Versatile Excellent communication skills Continuous learning attitude Team worker Meticulous Requirements Java

📌 Bilingual.5 Shopfloor Support (Mirabel)
🏢 Astra North Infoteck
📍 Mirabel