Remote
Markham, Ontario
Halifax, Nova Scotia
Full time
R_1511755
**Work Location:**
Markham, Ontario, Canada
**Hours:**
35
**Line of Business:**
TD Insurance
**Pay Details:**
$79,100 - $106,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Growth opportunities and skill development are defining features of the colleague experience at TD.

Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
TD Insurance is part of TD Bank Financial Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance.

With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health.

Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing.

Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment.

With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously.

More than just a job, we offer rewarding careers.

As a
**Residential Claim Specialist**
at
**TD Insurance** , you will leverage your subject matter expertise to manage
**complex, high‑risk residential claims** , many with extended lifecycles of over one year.

This role focuses on delivering exceptional customer outcomes while safeguarding TD Insurance's business interests.

You will typically report to a
**Team Manager / Manager, Claims** .
**Key Responsibilities**
**Claims Management & Customer Experience**
Handle
**complex, high‑risk residential claims**
using advanced technical expertise
Meet with clients, witnesses, or other parties in the field to obtain statements and negotiate settlements, as required
Collaborate with internal teams, external vendors, and business partners to deliver timely and accurate claim resolutions
Apply claims management principles to control costs and minimize claims leakage
Identify potential
**fraudulent claims**
and manage them in line with organizational policies and procedures
Work with claims vendors to maintain agreed-upon service standards
**Risk, Compliance & Business Protection**
Act as a
**subject matter expert**
within residential claims
Ensure all claim documentation is accurate, complete, and compliant with regulatory and internal requirements
Identify, manage, and escalate
**non‑standard or high‑risk claims**
when necessary
Protect organizational interests by identifying risks and applying appropriate controls
Contribute to
**process improvement initiatives**
to enhance efficiency and effectiveness




Participate in cross‑functional and enterprise initiatives, providing expert guidance on complex claims scenarios
**Teamwork & Leadership**
Support a collaborative, inclusive, and positive team environment
Share knowledge, provide coaching, and support skill development within the team
Stay current on emerging trends, tools, and industry best practices
Act as a
**brand ambassador**
for TD Insurance internally and externally
**Job Requirements**
Extensive experience handling
**complex residential insurance claims**
Litigation Claims Experience
Proven ability to manage
**high‑risk, high‑severity claims**
with long resolution timelines
Expert understanding of the residential claims lifecycle and claims management practices
Strong knowledge of fraud identification, investigation, and escalation processes
Ability to operate at
**maximum claims authority** , with escalation for select claims
Expert industry knowledge with applicable
**accreditation and credentials**
Strong understanding of insurance regulations, operational environments, and compliance requirements
Ability to leverage Claims Resources teams and subject matter experts to assess liability and damages
Excellent judgment, decision‑making, and negotiation skills
Strong written and verbal communication abilities
Proven ability to collaborate effectively across internal teams and external partners
Strong organizational, prioritization, and time‑management skills
Comfortable working independently in
**complex and ambiguous situations**
Commitment to continuous learning and professional development
**Who We Are:**
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health.

Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)
**Additional Information:**
We're delighted that you're considering building a career with TD.

Through regular development conversations, training programs, and a competitive perks plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

You'll have regular career,



development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Here at TD, we hire and develop the best.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview.

We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us.

Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
US Labor & Employment Posters
(https://tdbank.site.findly.com/wp-content/uploads/sites/3875/2026/07/USApplicant

Rights_revised_7-13-2026.pdf) | California Privacy (https://www.td.com/us/en/personal-banking/privacy/california/)

Accessibility (https://www.td.com/us/en/personal-banking/universal-footer/accessibility/)
FAQ (https://cdn-static.findly.com/wp-content/uploads/sites/3345/2024/08/02032545/FAQ_EN.pdf)
**Our Values**
At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
**Our Commitment to Diversity, Equity, and Inclusion**
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
**Helping to Make an Impact in Communities – TD Ready Commitment**
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.

That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative.

Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health.

It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Learn more: Canada (https://www.td.com/ca/en/about-td/ready-commitment)
US (https://www.td.com/us/en/about-us/communities/ready-commitment)
Europe & Asia Pacific (https://www.td.com/ca/en/about-td/ready-commitment)
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

📌 Residential Claims Specialist- Desk (Halifax Regional Municipality)
🏢 TD Bank
📍 Halifax Regional Municipality