**Who We Are**
We are
**BC's largest Insurance Broker**
and looking for individuals to grow with us! A career at HUB means your career opportunities are endless.

From auto, personal or commercial lines, claims, employee advantages, administration, to becoming a full-time producer or account manager, we have a role for you.

Our culture is renowned within the industry, and we value our people.

Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.
**Position Summary**
As a Team Lead in Personal Insurance Administration, you'll provide hands-on administrative support, contribute to training and onboarding, and assist with maintaining quality and workflow consistency.

The team lead will:
play a key role in supporting daily operations and helping the team deliver consistent, accurate, and high-quality administrative service.
be the go-to resource for workflow and process questions, assist with task delegation, support training and onboarding, and help keep communication flowing between leadership and the team.
provide audit, reconciliation and reporting support
assist in the identification of improvement opportunities and/or areas operational efficiencies
If you enjoy helping others succeed, supporting leadership, organizing operational workflows, and contributing to a positive and efficient team environment, this is an excellent next step in your insurance administration career.
**Key Activities**
**Team Support & Development**
Serve as the first point of contact for day-to-day administrative inquiries.

Help create a positive, collaborative, and supportive team environment by modeling professionalism and quality work.

Support the delegation of routine tasks based on workload and priorities as directed by the Supervisor/Manager.

Provide departmental training and guidance through technical expertise or coordination with subject matter experts.





Coach and support recent and experienced staff members to strengthen skills and workflow understanding
Reinforce corporate vision, departmental objectives and establish processes with teams members.
**Operational & Technical Support**
Collaborate with Supervisors, Managers, Administrators and other internal stakeholders to support smooth administrative operations.

Assist in communicating workflow updates, procedural changes, and priorities between leadership and the team.

Troubleshoot routine processing issues and escalate complex matters when appropriate
Provide additional hands-on support to maintain service levels
Policy updating and processing in EPIC
Preparing and submitting refund requests as required.

Monitoring and supporting for shared team inboxes
**Quality and Workflow Support:**
Contribute to the organization and efficiency of the team
Stay current on system updates, procedural changes and recent training material
Assist with internal reporting and basic operational tracking, including outstanding items and month-end contributions
Assist batchers with monitoring and maintaining ICBC inventory and backend materials
Participate in administrative projects, system enhancements and testing as assigned.

Escalate workflow issues, system challenges, or policy clarification needs to leadership.
**Additional Responsibilities**
Support special projects as needed
Month end reporting and reconciliation
Auditing activities as assigned
Other duties and responsibilities as assigned by Manager or Supervisor
**Qualifications**
Minimum 1–2 years administrative experience in insurance or related office operations.

Level 1 General Insurance License is an asset




Strong computer proficiency (Outlook, Word, Excel, Power

Point, EPIC).

Excellent communication skills (written and verbal)
**Knowledge, Skills & Abilities**
Strong interpersonal skills—approachable, patient, and supportive.

Strong ability to organize, multitask, and support daily workflow coordination.

Flexible and adaptable to changing priorities.
_The expected salary range for this position is $48,000 to $50,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions._
**Our Culture Starts with You**
We are looking for
**SELF-STARTERS**
with an
**ENTREPRENEURIAL**
mindset who will take
**OWNERSHIP**
of their business
We want you to be
**INNOVATIVE**
and open to sharing your ideas
You work with
**URGENCY**
while providing a high level of
**PROFESSIONAL SERVICE**
towards our customers, communities, & colleagues.

You are a
**TEAM PLAYER**
who positively impact those around them; We
**MOTIVATE**
each other to
**GROW TOGETHER**
You work with a high degree of
**INTEGRITY**
and
**ACCOUNTABILITY**
Department Office Administration & Clerical
Required Experience: 1-2 years of relevant experience
Required Travel: Negligible
We endeavor to make this website accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team
HUBR [email protected] .

This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

📌 Team Lead, Personal Insurance Administration (Burnaby)
🏢 HUB International
📍 Burnaby