Join our Enterprise Technology Services team!
The Lead Solutions Architect is a senior technical leader who partners with Manulife business, product, operations, and external partners to design and deliver secure, scalable, and cost-efficient solutions across
**Azure, AWS, and hybrid environments** .

The role combines
**enterprise architecture leadership**
with
**front-deployed engagement** , embedding directly with priority initiatives to ensure strategies, standards, and enterprise platforms (e.g.,
**Service

Now, New Relic** ) are effectively adopted.

This role defines target cloud architectures, modernizes legacy environments, and drives automation across infrastructure, networks, and operations.

The architect improves elasticity, provisioning, observability, and resilience; ensures solutions can serve multiple businesses; and governs the evolution of Manulife's cloud and enterprise platforms while meeting technical, security, and regulatory requirements.
**Position Responsibilities:**
Define multi-cloud (Azure, AWS) and hybrid target-state architectures, patterns, and roadmaps across business segments.

Design cutting-edge cloud solutions that modernize environments and leverage enterprise platforms such as **Service

Now**
(ITSM/ITOM) and **New Relic**
(APM/observability).

Lead architecture reviews to ensure solutions meet Manulife's technical, security, resiliency, and compliance standards.

Manage technical and business requirements for new cloud platforms and shared services.

Act as a **front-deployed architect** , embedded with product and delivery teams to guide architecture from discovery through implementation and operations.

Work directly with application owners and operations teams to ensure solutions are buildable, operable, and aligned with performance and availability objectives.

Lead and oversee implementation plans to deploy Azure and AWS infrastructure and migrate workloads, including design and execution of PoCs.

Develop strategies to automate infrastructure deployment and operational procedures using **Infrastructure as Code** (e.g., Terraform, Bicep/ARM) and automation/orchestration tools (e.g., Ansible, CI/CD pipelines, Azure Dev

Ops).

Implement automation for provisioning, configuration, scaling, and patching to increase speed, consistency, and reliability.

Integrate solutions with **Service

Now**
for change, incident, problem, and CMDB processes to enable robust operationalization.

Enhance monitoring, logging, and alerting using **New Relic, Application Insights, Log Analytics, Defender for Cloud/Security Center** , and integrate with operations workflows.

Collaborate with network and security teams to design secure, resilient network architectures (VNETs/VPCs, connectivity, load balancers, firewalls, zero-trust principles).

Ensure correct implementation of identity, access management, encryption, and security controls across Azure, AWS, and hybrid environments.

Design for high availability, disaster recovery, and business continuity using cloud-native and PaaS capabilities (including Kubernetes where appropriate).

Apply cost optimization techniques and tools to manage cloud spend while meeting performance and resiliency targets.

Create and maintain best practices, reference architectures, and standards to provide a uniform, compliant cloud environment.

Lead and coordinate cross-functional teams (developers, SMEs, DBAs, system admins, network and operations, architects) to deliver enterprise solutions.

Mentor and coach architects and engineers; contribute to IT operating model, cost reduction, and workforce transformation initiatives.




**Preferred Qualifications:**
Post-secondary degree, diploma, or equivalent demonstrable experience in Computer Science, Engineering, or related field.
**10+ years**
of experience in application and/or infrastructure solution architecture in large, complex enterprises.
**4+ years**
designing and building large-scale cloud architectures on **Microsoft Azure** ; experience with **AWS**
and hybrid environments preferred.

Experience leading large-scale technology implementations, IT operating model transformations, IT cost reduction and/or workforce transformation initiatives.

Proven experience in infrastructure and solution architecture with strong focus on **Azure Cloud services**
and familiarity with core **AWS**
services.

Solid understanding of **Infrastructure as Code, automation, and orchestration**
(e.g., Terraform, Ansible, Bicep/ARM, Azure Dev

Ops/Git

Hub pipelines).

Experience with monitoring and security tools such as **New Relic, Application Insights, Log Analytics, Defender for Cloud/Security Center** .

General understanding of **Azure PaaS services**
and **Kubernetes** ; familiarity with **Azure SQL Database, Azure Functions, Logic Apps**
preferred.

Understanding of cloud and hybrid **networking**
(VNETs/VPCs, VPN/Express

Route, DNS, load balancing, firewalls) and associated security controls.

Experience integrating solutions with **Service

Now**
(ITSM/ITOM) for operational processes and lifecycle management.

Proficiency in cloud cost management and optimization techniques and tools.

Strong analytical skills; able to quickly assess complex issues and recommend appropriate solutions.

Motivated self-starter comfortable working directly with internal customers, partners, and global teams.

Demonstrated ability to lead and coordinate integrated project teams across multiple technical disciplines.

Active listener who seeks to understand requirements, underlying needs, and alternative perspectives.

Strategic thinker with a delivery-focused mindset; able to balance long-term architecture with near-term delivery.

Collaborative team player who values others' contributions and provides mentoring and guidance as needed.

Strong verbal and written communication skills, with ability to explain complex concepts to both technical and non-technical audiences.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our distributed team, we'll support you in shaping the future you want to see.
_If you are applying to this role in US, please note the salary range is $127,330 to $236,470 USD.

Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance_ .

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .




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Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

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Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$113,260.00 CAD - $210,340.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Lead Solutions Architect, Enterprise Technology Services (Toronto)
🏢 Manulife
📍 Toronto