Job Description
Our client is seeking an experienced Agile Delivery Manager to lead the successful delivery of complex technology and transformation initiatives.

This individual will be responsible for driving execution, managing project financials, coordinating cross-functional teams, and ensuring delivery milestones are achieved on time and within budget.

This is a highly hands-on role requiring a leader who can quickly assess challenges, manage dependencies, and drive outcomes with minimal ramp-up.

Key Responsibilities: Lead end-to-end delivery of technology and business transformation initiatives.

Manage project plans, timelines, risks, issues, and dependencies across multiple workstreams.

Own project financials, including budget tracking, forecasting, resource planning, and reporting.

Facilitate Agile ceremonies including sprint planning, stand-ups, retrospectives, and stakeholder reviews.

Partner closely with business stakeholders, product owners, technology teams, and vendors to ensure successful delivery.

Identify delivery gaps, remove roadblocks, and proactively mitigate risks.

Provide regular updates on project health, financial status, milestones, and key decisions.

Coordinate activities across upstream and downstream teams to ensure alignment and successful execution.

Drive accountability and maintain a solid focus on delivery outcomes.
*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an newly open position.

We are a company committed to creating diverse and inclusive environments where people can bring their full,



authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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Skills and Requirements
7+ years of experience in Agile Delivery Management, Project Management, or Program Delivery.

Strong experience managing project financials, budgeting, forecasting, and resource planning.

Proven ability to lead complex enterprise technology initiatives.

Experience working within Agile and hybrid delivery environments.

Strong stakeholder management and executive communication skills.

Demonstrated ability to drive projects independently with minimal oversight.

Ability to quickly understand organizational priorities and deliver results with limited onboarding.

Contact center or customer service technology experience.

Experience supporting digital transformation or modernization programs.

Familiarity with Amazon Connect or cloud contact center platforms.

Financial services or large enterprise experience.

📌 Agile Delivery Manager (Toronto)
🏢 Insight Global
📍 Toronto