Customer Service Representative (Full-Time)
Requisition Id: 389906
Business Unit: LTL
Location: Dorval, QC, Canada, H9P1A2
**What you'll need to succeed as a Customer Service Representative at XPO**
Minimum qualifications: 2 years of customer service experience
Strong computer, typing and 10-key skills
Experience with Microsoft Office
Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications: Transportation experience
Excellent verbal and written communication skills
**About the Customer Service Representative job**
Pay, benefits and more: Pay starts at $23.59
Extended health benefits (medical, dental and vision)
Pension plan
Life insurance
Disability coverage
What you'll do on a typical day: Bill shipments according to applicable tariffs and pricing agreements
Recognize and resolve documentation errors
Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to: Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
**About XPO**
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.

At XPO, we look for employees who like a challenge and can communicate effectively in all situations.

We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.

If you're looking for a growth prospect, join us at XPO.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship,



creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

Must be legally eligible to work in Canada.

Proof of eligibility will be required in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, Canadian certificate of permanent residence, Canadian open work permit or receipt from Immigration Canada of an application for a post-graduate work permit.

Proof of eligibility must be current and valid (not expired, cancelled or voided).

Proof of eligibility will be required if an offer of employment is made.

Failure to provide proof of eligibility at least six (6) weeks prior to the start date in the offer of employment may result in the offer of employment being rescinded.

We are committed to supporting applicants and employees with disabilities by providing reasonable accommodations throughout the hiring process and during employment.

If you require a reasonable accommodation at any stage of the application, interview or hiring process—or at any time after joining the Company—please contact us at [email protected] .

To help us respond promptly, please include the following information in your email: Your name
If a job candidate, the job title, location (city/province) and requisition ID (if applicable)
If a current employee, your SFID, job title and work location
A clear description of the disability accommodation that you are seeking
All accommodation requests will be handled in accordance with applicable law and our policies.

📌 Customer Service Representative (Full-Time) (Dorval)
🏢 XPO
📍 Dorval