The Virtual Assistant team within John Hancock US Technology is transforming how customers, advisors, and operations teams interact across digital channels.

As a Full-Stack Software Engineer, you will build and enhance intelligent customer experiences powered by conversational AI, cloud technologies, and modern software engineering practices.

This role offers an opportunity to work on highly visible digital products, collaborate with cross-functional teams, and help shape the future of AI-driven customer engagement.

You'll contribute to scalable, secure, and customer-focused solutions that support the next generation of omni-channel experiences.
**Position Responsibilities**
Design, develop, and enhance Virtual Assistant and conversational AI solutions supporting customer servicing experiences.

Develop scalable applications and APIs using C#, .NET Core, ASP.NET, REST services, and microservices architecture.

Build and maintain responsive user interfaces using modern front-end technologies such as React.

Design and deploy cloud-native solutions leveraging Microsoft Azure services.

Collaborate with product owners, architects, UX designers, and engineering teams to deliver innovative digital solutions.

Implement CI/CD pipelines, automated testing, Dev

SecOps practices, and application monitoring.

Produce technical documentation, integration specifications, and solution designs while contributing to engineering best practices.
**Required Qualifications**
2+ years of software engineering experience.
2+ years of hands-on experience developing applications using C# and .NET technologies.

Experience developing and consuming REST APIs and microservices.

Experience designing and implementing applications on Microsoft Azure.

Experience with modern front-end technologies such as Java

Script, React, or similar frameworks.

Experience working with SQL Server, Azure SQL, or related database technologies.

Experience with CI/CD pipelines using Azure Dev

Ops, Git

Hub, or similar tools.

Strong communication, collaboration, and problem-solving skills.
**Preferred Qualifications**
Experience building or supporting Virtual Assistants, Conversational AI, Chatbots, or Digital Assistant platforms.

Experience with Microsoft Copilot Studio, Azure AI Services, Azure OpenAI, Dialogflow, Amazon Lex, or similar technologies.

Knowledge of Generative AI, Natural Language Processing (NLP),



and Large Language Models (LLMs).

Experience with event-driven architectures and enterprise integrations.

Experience within financial services, insurance, healthcare, banking, or other regulated industries.

Microsoft Azure certifications or other cloud certifications.
AWS skills are nice to have
**_When you join our team:_**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible setting where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、
https://www.manulife.co.jp/ lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。




雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected] までご連絡をお願いします。
**Referenced Salary Location**
Toronto, Ontario
**Working Arrangement**
ハイブリッド勤務
**Salary range is expected to be between**
$86,100.00 CAD - $136,100.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact
[email protected]
for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact
[email protected]
for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Full-Stack Software Engineer (Toronto)
🏢 Manulife
📍 Toronto