The Technical Program Manager (TPM) will lead strategic initiatives that deliver integrated technology solutions across John Hancock Insurance.

This role offers the opportunity to shape complex, high-impact programs spanning product enablement, distribution, policy administration, servicing, and operations.

The TPM will partner with business initiative owners, product owners, and technology leaders to align capabilities, capacity, and investment with commitments across the insurance value chain.

The role will translate business, product, regulatory, and customer needs into coordinated development, testing, implementation, and business-readiness plans while ensuring delivery on schedule, within budget, and with strong risk management.

Success requires someone who can connect business outcomes with technology execution, navigate effective-date-driven product changes, and lead across multiple platforms and stakeholder groups.
**Position Responsibilities:**
Initiative management: Overseeing the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post-launch support across policyholder, producer, and operations journeys.

Initiative Delivery: Responsible and accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation, to meet scope, budget, schedule, regulatory, operational-readiness, and customer commitments.

Technical expertise: Using their background in understanding software engineering and technology to implement technology strategies and ensure effective software
delivery
Cross-functional leadership: Providing cross-functional leadership and building alignment for efforts such as product architecture and synchronizing the ask with the IT organization service areas to deliver services.

Technical risk management: Identifying and mitigating technical risks that could impact project success Value Creation: works closely with Business Initiative lead to build schedule, milestones, goals, and scope by aligning and incorporating technology aspects from components, solutions, feasibility and delivery.

People & Culture: Foster a culture of innovation, collaboration, while actively driving alignment and productivity for aligned Team
**Required Qualifications:**
3-5 years of technical program management expertise in related field
3+ years delivering technology solutions in the life & annuity (L&A;) insurance industry (required), with direct exposure to policy administration and supporting policyholder, agent/producer workflows (new business, underwriting, illustration, application submission) and downstream capabilities (preferred).
3+ years experience with administration platforms including but limited to Verisk FAST and Hexure Fire

Light/Foresight.

Familiarity with L&A; insurance-related regulatory and business concepts and the operational cadence of product changes.

Excellent organizational and problem-solving abilities to manage through creative tension
Influencing and execution the work without direct management of resources
Strong verbal and communication skills with the ability to effectively articulate and communicate technical vision and the ability to translate the outcomes into possibilities, options and execution




Comfortable with leading communications including presentations to senior leadership, sponsors and stakeholders for business cases and roadmaps
Demonstrated experience managing complex releases that include product/rate/assumption updates and effective-date driven changes, coordinating business readiness and producer communications.
**Preferred Qualifications:**
Project management skills with proficiency in project/initiative management software tools and methodologies including Agile and Software Development Life Cycle (SDLC)
Understanding of Agile metrics, scrum, and similar agile methodology to track progress, measure team performance, and identify areas of improvement
Working knowledge of the data, integration, and platform capabilities required for AI solutions, including secure access to approved enterprise data.

Proven track record of delivering complex and large-scale IT solutions, including modernization and integration work (APIs, data pipelines) in regulated environments.

Working knowledge of insurance regulatory/compliance considerations that impact ability to partner with Compliance/Legal to ensure controls and evidence are in place.

Experience with test governance (test-driven development (TDD), parallel testing, defect triage with business SMEs, and sign-off processes).

Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate with peers and leaders.

Ability to manage execution plans to a budget and to provide regular updated financial forecasts for labor and non-labor expenses
Strong strategic thinking, problem-solving, and decision-making skills, with the ability to balance short-term and long-term objectives and trade-offs.

Highly adaptable, flexible, and resilient, with the ability to thrive in a dynamic and fast-paced environment.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible setting where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía,



religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Ubicación principal**
Boston, Massachusetts
**Modalidades de Trabajo**
Híbrido
**Se prevé que el rango salarial esté entre**
$92,475.00 USD - $160,290.00 USD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
**Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)**
**Permiso Familiar y Médico**
**Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)**
**Derecho al Trabajo**
**Verificación Electrónica (E-**
**Verify**
**)**
**Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)**
Company: John Hancock Life Insurance Company (U.S.A.)

📌 Technical Program Manager – Strategic Initiatives (Toronto)
🏢 Manulife
📍 Toronto