Position: Business Analyst –

- Senior

Client: Government Services Integration Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: Toronto, Ontario

Work Arrangement: 100% Onsite – 5 Days/Week

Contract: September 21, 2026 –

- March 31, 2027

Extension: Up to 1 additional term

Openings: 1

Security Clearance: No Clearance Required

Submission Limit: 1 Candidate

Closing Date: September 25, 2026 at 12:00 PM EST

Position Overview The Government Services Integration Cluster is seeking a Senior Business Analyst to provide comprehensive business analysis services across projects involving diverse business and technology requirements.

The successful candidate will work closely with business stakeholders, subject matter experts, technical teams, and project leadership to understand business needs, gather and analyze requirements, develop business models and documentation, evaluate solution options, and support the delivery of effective I⁢ solutions.

The Senior Business Analyst will be expected to lead requirements workshops, business process re-engineering, business modeling, user story development, business case preparation, feasibility studies, stakeholder engagement, and ongoing business analysis throughout the project lifecycle.

Key Responsibilities

Business Analysis &

- Requirements

- Lead and facilitate workshops to elicit, review, document, validate, and confirm:

- Business requirements
- Business process re-engineering requirements

- Business models

- Business rules

- User interface requirements/design

- Lead and conduct business analysis to assess client business problems and opportunities and document requirements in sufficient detail to determine appropriate I⁢ solutions.
- Gather, analyze, document, validate, and maintain business and technical requirements.
- Develop effective requirements-gathering strategies, including:

- JAD sessions

- Stakeholder interviews

- Mockups

- Workshops

- Other appropriate elicitation techniques

- Develop user stories and break complex business requirements into manageable deliverables for development teams.
- Support the creation of UX, functional, and technical designs.
- Ensure business analysis activities align with iterative Agile development cycles.
- Develop context diagrams, use cases, and use case models.
- Create process maps, stakeholder maps, assessments, and systems diagrams.
- Conduct business modeling, use-case modeling, conceptual and logical data modeling, process/data-flow modeling, business event modeling, and business rules definition.
- Define functional and non-functional requirements.
- Translate business and data requirements into specifications sufficient to design appropriate technology solutions.
- Apply re-engineering concepts to identify alternative, cost-effective approaches to service delivery.

Business Cases, Options &

- Feasibility

- Develop business strategies for I⁢ initiatives.
- Develop business cases from start to finish.
- Prepare cost-benefit analyses and ROI assessments.
- Conduct options analysis and feasibility studies.
- Develop budget estimates and assess the expected value of proposed IT solutions.
- Evaluate alternative technology solutions and provide recommendations based on business requirements, enterprise standards, cost, risk, and feasibility.

Agile / SDLC

- Work hands-on within Agile/Scrum environments.

- Participate in and/or facilitate

- Sprint planning
- Daily stand-ups

- Iterative requirements development

- Backlog refinement

- Other Agile ceremonies

- Ensure business analysis deliverables align with iterative development cycles.
- Conduct business analysis throughout the full project lifecycle, including:

- Initial technical requirements

- Detailed business analysis planning

- Business modeling

- Business transformation analysis

- New business development

- Acquired solutions

- Continual requirements refinement
- Requirements maintenance and change management

- Apply knowledge of the software development lifecycle, software design, development, integration, database concepts, and user interface design principles.

Enterprise Architecture &

- OPS Alignment

- Apply enterprise business architecture concepts to ensure recommended technologies align with OPS standards.
- Ensure business solution recommendations and implementations integrate with enterprise and cluster standards and directions.
- Understand I⁢ Cluster and corporate policies, directives, guidelines, and procedures relating to:

- Service delivery





- Enterprise business architecture
- Business-driven IT solutions
- Current I⁢ trends and technologies

- Ensure traceability between business requirements and I⁢ solutions.
- Evaluate directions, trends, standards, and policies within a complex and evolving environment.
- Identify requirements and develop options and recommendations relating to information architecture and data management.

Change Management &

- User Adoption

- Manage change processes, including:

- Defining change scope

- Conducting impact analysis

- Developing training strategies

- Developing communication strategies

- Support end-user adoption through clear communication and training regarding recent systems and process changes.
- Identify significant changes to approved requirements and ensure appropriate documentation and maintenance.
- Apply change management principles throughout the project lifecycle.

QA, UAT &

- Production Support

- Apply knowledge of quality assurance methodologies and testing processes.
- Support and/or coordinate User Acceptance Testing (UAT) to validate business requirements against system functionality before deployment.
- Support ongoing production activities.
- Oversee production support and configuration management activities.
- Manage problem identification and resolution to ensure timely resolution of production issues.
- Identify, assess, and mitigate project and business risks.
- Support risk management, disaster recovery planning, and business continuity planning.

Performance Measurement &

- Governance

- Develop performance measures for business analysis evaluations.
- Conduct follow-up assessments to determine whether business analysis activities and solutions comply with client cluster and corporate I⁢ strategies, policies, and priorities.
- Develop traceability matrices for business analysis evaluation and follow-up.
- Monitor progress, resolve issues, and provide regular reporting to I⁢ management and stakeholders.
- Balance competing priorities, manage expectations, and ensure deliverables are completed within established timelines and resource constraints.

RFP / Vendor Support

- Lead and participate in Requests for Proposals (RFPs), focusing on:

- Client requirements

- Business and technical requirements

- Evaluation of vendor responses
- I⁢ business and/or infrastructure solutions

Stakeholder &

- Communication

- Work closely with business stakeholders, SMEs, developers, QA specialists, architects, project teams, and other cross-functional groups.
- Provide technical leadership, functional business analysis, and architecture expertise to project staff, colleagues, and clients.
- Prepare clear, concise, and comprehensive:

- Reports

- Business requirements documentation

- Reviews

- Assessments

- Presentations

- Briefing notes

- Present complex technical and business concepts clearly to both technical and non-technical audiences.
- Maintain a high level of customer service when interacting with internal and external clients.
- Effectively communicate design concepts and development processes to diverse stakeholder groups.
- Demonstrate strong interpersonal, negotiation, analytical, and problem-solving skills.

Requirements Mandatory Qualifications &

- Skills

Candidates must demonstrate experience with the following:

Business Analysis

- Leading and facilitating workshops to elicit, review, document, and confirm business requirements, business process reengineering, business models, business rules, and user interface design.
- Leading business analysis for business projects to assess business problems/opportunities and document technical business requirements.
- Developing context diagrams, use cases, and use case models.
- Creating process maps, stakeholder maps, assessments, and systems diagrams.
- Developing effective use cases and user stories.
- Conducting requirements gathering and stakeholder engagement.
- Developing business models, business rules, functional requirements, and non-functional requirements.
- Applying business process re-engineering concepts to improve service delivery.

Agile

- Strong knowledge of Agile methodologies.




- Experience breaking complex business requirements into manageable development deliverables.
- Hands-on experience working in Agile/Scrum environments.
- Experience with sprint planning, daily stand-ups, and iterative development cycles.
- Ability to align business analysis tasks with Agile delivery methodologies.

Business Cases &

- Analysis

- Experience developing business cases from start to finish.
- Experience conducting options analysis.
- Experience developing cost-benefit analyses.
- Experience conducting feasibility studies.
- Experience with budget estimation and ROI assessment.
- Experience developing strategies for I⁢ initiatives.

OPS / Enterprise Architecture

- Experience with enterprise business architectural concepts.
- Ability to ensure recommended technologies align with OPS standards.
- Understanding of I⁢ Cluster and corporate policies, directives, guidelines, and procedures.
- Ability to ensure traceability of business requirements to I⁢ solutions.

Tools Proficiency with business analysis and project management tools, including:

- Microsoft DevOps / Azure DevOps

- MS Visio

- Figma
- Other business process and modeling tools
- CASE tools for documenting conceptual requirements and scope

Documentation &

- Communication

- Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, assessments, presentations, and briefing notes.
- Ability to communicate ideas and recommendations clearly to technical and non-technical stakeholders.
- Strong verbal and written communication skills.
- Strong interpersonal and negotiation skills.

Additional Required Experience

Candidates should also demonstrate

- Experience working on medium- to large-sized projects as a Business Analyst or Functional Consultant.
- Expertise across all aspects of business analysis, including enterprise-level and client program-area business analysis and modeling.
- Experience with software development lifecycle, software design, development, integration, and database concepts.
- Experience with user interface design principles.
- Experience with change management.
- Experience with quality assurance and UAT.
- Experience with risk management.
- Experience with disaster recovery and business continuity planning.
- Experience conducting business analysis reviews and recommending options, changes, and contingency provisions.
- Experience providing technical leadership, functional business analysis, and architecture expertise.
- Experience with service delivery management, portfolio/program/project management, and resource management.
- Strong analytical and problem-solving capabilities.
- Ability to assess business requirements and evaluate technology alternatives.
- Ability to plan, coordinate, and lead business analysis, process improvement, architecture, or infrastructure activities within risk, time, and resource constraints.
- Ability to identify, assess, and mitigate risks throughout the project lifecycle.
- Ability to balance competing priorities and manage stakeholder expectations.
- Experience supporting end-user adoption through training and communication.
- Familiarity with user-centered design principles.
- Experience with UI design and prototyping tools such as Figma.
- Experience identifying and mitigating risks.
- Familiarity with information retrieval packages.
- Knowledge of Information Management principles, concepts, policies, and practices.
- Knowledge of Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.

Communication &

- Interpersonal Requirements

The successful candidate must demonstrate:

- Excellent verbal and written communication skills.
- Ability to explain complex business and technical concepts in a clear, user-friendly manner.
- Strong stakeholder engagement skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Strong interpersonal and negotiation skills.
- Ability to work effectively with developers, QA professionals, technical teams, business stakeholders, and project leadership.
- Ability to adapt to changing requirements and dynamic business environments.
- Strong customer-service orientation.
- Proven ability to meet deadlines and deliver quality work within defined timelines.

Engagement Details

Requirement

Details

Position

Senior Business Analyst

Requisition

RQ11610

Client

Government Services Integration Cluster

Ministry

Ministry of Public and Business Service Delivery and Procurement

Location

Toronto, Ontario

Work Arrangement

100% Onsite – 5 Days/Week

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