Enhance operational success in the Senior Manager of Workforce Execution position. This crucial role demands expertise in resource planning and strategic optimization for customer support. As a Senior Manager, you'll lead initiatives that refine workload management and improve customer service outcomes.

Responsibilities will include overseeing business-impacting events, optimizing team performance, and connecting strategy with execution. Your influence across functions will drive operational excellence and transformative improvements. Key Responsibilities:

- Oversee workload distribution based on capacity and business priorities
- Manage forecasting and staffing alignments to meet demand
- Lead strategies to boost customer satisfaction and operational KPIs




- Drive continuous improvement through data and process engineering
- Build robust, high-performing teams through effective leadership Requirements:
- 7+ years in customer service operations or operational strategy
- 5+ years managing leaders or complex teams
- Strong background in contact center management and metrics
- Exceptional problem-solving and executive communication skills
- Bachelor’s degree in Business, Operations, or related fields preferred Transform customer support operations with your leadership and strategic insight in this essential role.

📌 Senior Manager of Workforce Execution (Toronto)
🏢 Dayforce
📍 Toronto