Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Business Management, Strategy & Support

Pay Details: $115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Senior Manager, TA Performance & Business Management is accountable for answering a critical question: Are we running the Talent Acquisition function efficiently and effectively? This role is accountable for driving disciplined execution across the TA function including building out the performance, business management, data and insight capability that will enable Talent Acquisition (TA) to operate as a data-driven, best-in-class function. The Senior Manager will lead a team that own the data, workforce and capacity planning, budget, operational performance and organizational health, ensuring we run our function effectively to drive talent and business outcomes. This role is accountable for establishing effective operating rhythms; and driving operational excellence through the right tools, data, and practices.

As a people leader, the Senior Manager is accountable for building and developing a high-performing team, setting clear priorities and standards,



and driving disciplined execution against agreed outcomes. The role builds strong partnerships across TA, Human Resources, Finance, Procurement, Risk, Privacy, Technology; simplifies complexity for stakeholders; balances strategic planning with operational delivery. The role reports to the Associate Vice President, TA Strategy and Enablement.

Key Accountabilities

Performance Management, Data & Insights

- Own and evolve the TA performance framework, including scorecards, key performance indicators, operational metrics, service-level agreements and outcome measures.
- Proactively monitor the end-to-end TA process, agent and recruiter performance, recruiter behaviors, process and control adherence, and delivery against service-level agreements to identify breakdowns, bottlenecks and emerging risks.
- Lead structured root-cause analysis when performance is off track, identifying process, capacity, capability, technology or behavioral drivers and translating findings into transparent actions.
- Partner with Recruiting Delivery leaders to develop targeted action plans, establish ownership and timelines, escalated where required and monitor progress through sustained resolution.
- Maintain trusted TA data and translate performance insights into concise recommendations that improve speed, quality, cost, capacity, candidate experience and compliance.
- Partner with data, technology, process,



Privacy and Risk stakeholders to strengthen data quality, reporting automation, self-service access and responsible candidate data management.

Business Management & Operational Excellence

- Lead integrated business management for TA, including workforce, FTE, budget and expense planning, forecasting, reporting and controls.
- Develop hiring demand and scenario-based capacity plans that align resources and specialized capabilities to business priorities, expected volumes and service commitments.
- Lead vendor performance and governance across the TA portfolio, including service delivery, commercial oversight, risk, issue escalation and value realization.
- Establish practical governance, decision rights, controls, escalation pathways and operating rhythms that reinforce accountability and simplify how TA operates.
- Coordinate annual and quarterly planning, business reviews, objectives and key results, portfolio visibility, executive reporting and leadership communications.
- Maintain oversight of TA organizational health, structure and capability, identifying risks and actions required to sustain an effective function.

People Leadership & Partnership

- Lead, coach and develop a high-performing team with clear priorities, standards, service expectations and accountability for outcomes.
- Build team capability in business acumen, data literacy, performance management, governance, executive communication and strategic advisory.
- Create strong partnerships across Recruiting Delivery, Human Resources, Finance, Procurement, Risk, Privacy and Technology, influencing action across organizational boundaries.

Required Qualifications

Undergraduate degree or equivalent combination of education and relevant experience. Seven or more years of progressive

📌 Senior Manager, Talent Acquisition Performance & Business Management (Toronto)
🏢 TD Bank
📍 Toronto