Position: Part-Time IT Support
Location: iCare Surgical Centre, Ottawa, ON
Schedule: 2 days per week, in person
Employment Type: Part-Time

About the Role

iCare Surgical Centre is looking for a reliable and hands-on Part-Time IT Support person to provide on-site technical support to our clinic staff. The successful candidate will be responsible for troubleshooting day-to-day technology issues, supporting our EMR and other clinic systems, assisting with staff onboarding, and ensuring our computers, printers, email, and other technology are functioning properly.

This is an in-person role that requires someone who is comfortable working directly with staff, troubleshooting problems efficiently, and providing clear and practical technical support.

Key Responsibilities

EMR & Software Support

- Provide day-to-day technical support for Accuro EMR and related systems.
- Troubleshoot Accuro login, account, access, and general technical issues.
- Assist staff with basic EMR-related technical difficulties and escalate issues when necessary.
- Help maintain user access and permissions as required.
- Assist with other clinic software and applications as needed.

Staff Onboarding & Account Setup

- Set up new staff members with the appropriate Accuro accounts and access.
- Create and configure staff email accounts.
- Assist new employees with computer, email, software, and system setup.
- Ensure new staff have the appropriate access and technology they need on their first day.
- Remove or disable system access for staff who leave the clinic, as required.

Hardware & Equipment Support

- Troubleshoot computer, monitor, keyboard, mouse, and other workstation issues.
- Troubleshoot printer, scanner, and fax-related issues.
- Assist with network and Wi-Fi troubleshooting.
- Set up and configure new computers and other IT equipment.
- Assist with connecting and configuring clinic devices and peripherals.
- Identify hardware issues and coordinate repairs or replacements when necessary.

General IT Support





- Respond to staff IT questions and technical support requests.
- Diagnose and resolve day-to-day technical problems in a timely manner.
- Assist with software installation, updates, and basic configuration.
- Maintain an organized record of recurring IT issues and solutions.
- Help identify opportunities to improve the clinic's technology systems and workflows.
- Coordinate with external IT vendors or software providers when an issue requires escalation.

Qualifications

- Previous experience in an IT support, help desk, technical support, or similar role.
- Strong computer troubleshooting skills.
- Experience supporting EMR/healthcare software is an asset.
- Experience with any EMR system is preferred.
- Familiarity with Microsoft 365, Outlook, Windows, printers, scanners, and basic networking.
- Solid communication and interpersonal skills.
- Patient and approachable when assisting staff with technical issues.
- Able to troubleshoot problems independently and determine when an issue needs to be escalated.
- Strong organizational skills and attention to detail.
- Ability to work on-site and respond to technical issues as they arise.

What We Are Looking For

The ideal candidate is someone who is hands-on, dependable, and comfortable working in a busy healthcare environment. You should be able to walk into a situation where a printer isn't working, a staff member cannot access Accuro, or a new employee needs their accounts set up and methodically determine what needs to be done.

This position is well suited to someone who enjoys solving problems, working directly with people, and providing practical day-to-day IT support.

Schedule

- 2 days per week, in person
- Regular weekday hours
- Additional hours may occasionally be required for major system changes, onboarding, or urgent technical issues, as needed.

Pay: $22.00-$26.00 per hour

Expected hours: 16.0 – 20.0 per week

Benefits:

- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Ottawa, ON K2A 1H1: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

📌 Part-Time IT Support (Ottawa)
🏢 iCare Surgical Centre
📍 Ottawa