Sales and CX Administrator – Neighbourhood Heroes

Full-Time Edmonton, AB

Starts at $22/hr + Commission + Bonuses

Neighbourhood Heroes is looking for a highly organized, reliable, early-riser Administrator to run the daily operations of our student-led lawn care and snow removal company. This is a hands-on role where you’ll coordinate with technicians, support customers, manage schedules, and ensure our office runs smoothly.

If you’re a current student or recent graduate looking to grow your leadership, sales, and operational skills, this role offers real responsibility and meaningful impact; it's not just another desk job.

About Neighbourhood Heroes

Neighbourhood Heroes is a year-round home care company providing lawn care and snow removal across Edmonton. University students founded us, and we continue to hire, train, and promote students who want to develop into confident leaders.

We value reliability, sustainability, and excellent service. Our best-performing staff have even earned ownership opportunities as the company grows.

Position Summary

The Administrator manages day-to-day operations, supports seasonal sales campaigns, coordinates technician schedules, handles all inbound communication, and keeps the office and warehouse organized. This is a key role that ensures our entire field team can work efficiently every day.

Schedule

Monday–Friday

6:30 AM to 3:00 PM/9:00 am to 5:30 pm

30 minutes unpaid break

Full time, in-person at our Edmonton warehouse.

Key Responsibilities

Daily Operations (Changes with the season)

Summer/Winter

- Open the warehouse at 6:30 AM and prepare technicians for the day.
- Ensure technicians are dispatched by 7:00 AM with accurate routes and notes.

Spring/Fall

- Shift hours are 9-5:30 pm
- assist in managing team (if services are being completed) using fleet mangement software
- ensure technicians have completed required tasks before completing their shift

Customer Experience





- Answer inbound calls, emails, chats, and social media messages.
- Respond to all customer inquiries within 24 hours.
- Update customer accounts , records and property notes in HubSpot.
- Manage outbound email communication campaigns

Sales Management

- Make outbound calls during seasonal campaigns (approx. 3 per hour).
- Assist with renewals, upsells, and inbound sales opportunities.
- Manage incoming calls and direct them through the correct pipeline (sales/support/admin)
- Track all communication and activity in the CRM.

Scheduling & Coordination

- Manage reschedule requests due to weather or customer needs.
- Serve as the main daytime contact for technicians.

Office & Warehouse Administration

- Complete general administrative tasks and follow up on overdue invoices.

Brand & Social Media Support

- Interact with local profiles on Instagram, Facebook, and X.
- Maintain a friendly, neighbourly brand voice through comments and messages.

Qualifications

- Sales experience is required - involves a high volume of outgoing sales calls and incoming customer calls. Receptionist experience is acceptable if it included a significant amount of call volume.
- Current student or recent graduate in HR, Psychology, Communications, Business, or related fields (preferred).
- Strong communication skills with the ability to network, engage customers, and support sales conversations.
- Tech-savvy and comfortable using CRM systems, email, and social media.
- Highly organized with robust attention to detail.
- Reliable, punctual,



and positive — able to arrive at our physical location for early mornings.
- Comfortable coordinating and supporting a team of technicians.
- Thrives in a fast-paced, dynamic environment.

Compensation

Base Hourly Wage

- $22/hr starting rate with opportunity for raises based on performance.

Base Commission Structure

- 3% on virtual sales
- 5% on in person sales to new customers

Additional Compensation

- Overtime at 1.5× after 40 hours/week.
- End-of-season performance bonuses.
- $0.25/km mileage for approved driving.
- 7 paid vacation days per year (eligible after 1 year of employment).
- 1 paid sick day per month (eligible after 1 year of employment).

Career Growth

- Clear pathways to leadership roles.
- Opportunities to contribute to high-level operations and strategy.
- Opportunities to develop a team underneath you
- Future relocation opportunties
- Top performers may be considered for ownership opportunities, as we’ve done in the past

Why You’ll Love Working Here

- A supportive student-powered team environment.
- Real responsibility from day one.
- A company culture focused on growth, trust, and innovation.
- A mission-driven business that invests in young people.
- Personal and professional development opportunties
- Work that is meaningful, varied, and opportunistic.

How to Apply

Submit your resume through Indeed. A brief note about why you’re interested in the role is encouraged but not required.

We review applications daily and look forward to meeting our next Hero.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

- Company events
- On-site parking

Ability to commute/relocate:

- Edmonton, AB T6N 1B6: reliably commute or plan to relocate before starting work (required)

Experience:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Sales & Customer Experience Administrator (Edmonton)
🏢 Neighbourhood Heroes
📍 Edmonton