Overview

Job Overview

We are seeking an experienced and motivated Plumbing & Heating Service Manager to lead and grow our plumbing and heating service operations. This is a key leadership role responsible for overseeing daily service department activities, managing service technicians, maintaining strong customer relationships, and ensuring the efficient and profitable delivery of service work.

The ideal candidate is a proactive leader with a strong technical background in plumbing and heating, excellent organizational skills, and a commitment to delivering exceptional customer service. They will bring a hands-on approach to leadership, the ability to manage competing priorities, and a passion for developing people and building a successful service team.

If you thrive in a fast-paced environment, take pride in operational excellence, and are looking for an opportunity to make a meaningful impact, we invite you to apply.

Key ResponsibilitiesService Department Leadership & Operations

- Lead, coordinate, and oversee daily plumbing and heating service operations, ensuring work is completed safely, efficiently, and to established quality standards.
- Manage, mentor, and support service technicians, fostering a positive, accountable, and collaborative team environment.
- Coordinate technician scheduling, dispatching, workload distribution, and resource allocation to meet customer demands and service commitments.
- Monitor department performance, productivity, and profitability, identifying opportunities to improve operational efficiency and service delivery.
- Establish and maintain service procedures, workflows, and performance expectations.

Customer Relations & Business Development

- Develop and maintain strong relationships with existing customers, building trust through responsive communication and reliable service.
- Act as a primary point of contact for service-related inquiries, escalations, and customer concerns.
- Identify opportunities to grow the service department through new customer relationships, service agreements, preventative maintenance programs, and additional service offerings.
- Prepare, review, and approve service quotations, work orders, and proposals,



ensuring accurate pricing and appropriate margins.
- Work closely with the management team to support business development initiatives and achieve departmental growth objectives.

Technical & Service Management

- Oversee plumbing and heating service work, troubleshooting, repairs, preventative maintenance, and equipment replacements.
- Review service reports, technical documentation, and job requirements to ensure appropriate solutions are implemented.
- Provide technical guidance and support to technicians in resolving complex plumbing, heating, and mechanical system issues.
- Ensure service work complies with applicable plumbing and gas codes, manufacturer specifications, and industry standards.
- Coordinate with suppliers, subcontractors, and other trades as required to support service operations.

Financial & Administrative Management

- Manage service department budgets, labour costs, material expenses, and overall profitability.
- Review labour hours, material usage, work orders, and job costing to ensure accurate billing and financial accountability.
- Oversee invoicing, service documentation, purchase orders, and work order closeout.
- Maintain accurate service records, customer information, technician reports, and departmental performance metrics.
- Utilize service management and business software to streamline scheduling, reporting, estimating, and operational workflows.

Health, Safety & Quality Assurance

- Promote a strong safety culture and ensure all service activities comply with company policies and applicable health and safety regulations.
- Conduct site visits and support technicians in maintaining safe work practices and quality workmanship.
- Address service deficiencies, customer concerns, and operational challenges promptly and professionally.




- Ensure completed work meets established standards for quality, reliability, and customer satisfaction.

Qualifications & Skills

- Proven experience in plumbing and heating service, with previous supervisory or service management experience considered a strong asset.
- Strong technical knowledge of plumbing, heating, HVAC systems, and related equipment.
- Knowledge of applicable plumbing and gas codes, safety regulations, and industry standards.
- Demonstrated ability to lead, motivate, and develop a team of service technicians.
- Experience with service scheduling, dispatching, estimating, job costing, and labour management.
- Strong financial and business acumen, including an understanding of service department budgets, margins, and profitability.
- Excellent customer service, communication, and relationship-building skills.
- Proficiency with service management software, Microsoft Office, and related business applications.
- Robust organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Valid driver's licence and ability to attend job sites and customer locations as required.

Why Join Us?

We believe our people are the foundation of our success. We are committed to fostering a collaborative, professional, and supportive work environment where team members can grow and make a meaningful impact.

As Plumbing & Heating Service Manager, you will have the opportunity to lead an experienced team, strengthen customer relationships, contribute to business growth, and play an important role in the continued success of our service operations.

If you're a motivated leader with a passion for plumbing and heating service excellence, we'd like to hear from you.

Job Types: Full-time, Permanent

Pay: $40.00-$55.00 per hour

Benefits:

- Company events
- Dental care
- Extended health care

Application question(s):

- How would you rate your computer skills on a scale of 1 -10 ?

Education:

- AEC / DEP or Skilled Trade Certificate (required)

Experience:

- managing : 1 year (required)

Language:

- English (required)

Licence/Certification:

- red seal/gas b (preferred)

Work Location: In person

📌 Plumbing and Heating Service Manager (Vancouver)
🏢 Important Group
📍 Vancouver