Position Title Leader - Retail Experience Guide

Reports to Store Manager/Softgoods Manager

Direct Reports None — but you’ll work closely with the whole crew, from the floor to the tech shop.

Compensation

Competitive wage based on your experience & what you bring to the table.

Benefits & Perks

Working at Sundance comes with some sweet extras: Health benefits to keep you feeling good. (Available for Full Time staff) RRSP program (Available for Full Time staff) Discounted gear for you pro deals (and your fam – we’ve got them too!). Access to manufacturer pro deals. Free tune-ups on YOUR own gear. Free or discounted lift tickets to local and mountain resorts. Use of Sundance’s rental and high-performance demo fleet (subject to availability).

Hours / Schedule

This is a seasonal Full time position. Starts in August to end of March. Hours include weekdays, weeknights, and some weekends — this is retail, after all. We’re open to a flexible schedule where it makes sense. Heads up: November and December are full send — no extended holidays or time off during our peak season.

Important Tasks

- Work with managers & team leads to develop your skills, knowledge and expertise.
- Greet all customers, ask questions and help them to find gear that will achieve their ski/snowboard dreams.
- Help with other aspects of our operation, such as: o Answering phones o Completing service work orders o Helping customers with rental equipment o Stock processes o Cleaning, and organizing the store to optimized sales of our products o Occasionally, some other fun stuff





Customer Connection & In-Store Presence

- Make a connection with our customers
- Provide customers with advice and service that exceeds any of their previous shopping experiences
- HELP customers with knowledge, experience and a desire to get our customers fitted into the right equipment for their skill level and budget
- Work within a TEAM setting to become an outstanding sales advisor, role model for other team members and provide our customers with an exceptional shopping experience that completely exceeds their expectations
- Think critically about the store from both the staff and customer’s perspectives and bring changes and improvements forward to management for approval.

Education: High School Diploma

Experience

- You have a passion for skiing &/or snowboarding.
- Excellent customer service and communication skills.
- You enjoy working in a fast paced environment and can be productive when slower periods occur.
- Bonus points if you’ve worked retail
- Previous ski/snowboard instruction experience is an asset
- Gear nerd? Great. If not, we’ll get you there with training!
- Ability to lift and carry heavy items up to 50 lbs.
- Reliable, punctual, and able to work flexible hours, including weekends.
- Self-motivated with a professional, organized, and detail-oriented approach.
- Approachable and team-focused.

Please apply by sending your cover letter & resume to: [email protected]

Pay: $17.00-$21.00 per hour

Benefits:

- Dental care
- On-site parking
- Store discount
- Vision care

Work Location: In person

📌 RETAIL EXPERIENCE GUIDES (SALES) (Canada)
🏢 Sundance Ski & Snowboard Shop
📍 Canada