The Physio Approach is a Physiotherapist-owned private practice, operating in the heart of North York. We are a team consisting of Physiotherapists, Sports Physician and Massage Therapists. We have a growing reputation of providing exceptional patient-centered care. We have developed strong relationships with orthopedic surgeons, physiatrists, and family doctors, and focus on collaborative care to efficiently rehab our patients.

We are currently looking for a friendly, enthusiastic, and motivated individual to join our team as a part-time Client Care Coordinator/Receptionist. The ideal candidate will need to demonstrate exceptional communication skills, show initiative, be detail-oriented and the ability to adapt in a fast-paced environment. This is an excellent chance for someone wanting to join a growing healthcare organization and build their career.

HOURS:

Part-time afternoon/evening shifts (approx 5 hour shifts) 2 days per week (Monday and Friday)

DUTIES AND RESPONSIBILITIES:

- Manage reception area and patient flow, greeting and checking patients in as they arrive
- Coordinate and schedule patient appointments efficiently and accurately, and ensuring practitioners stay on schedule by notifying of patients arrival
- Answer phone calls and respond to inquiries or direct calls to the appropriate staff member
- Collect and update patient information, including insurance details and medical history
- Verify insurance coverage and process insurance claims
- Assist with billing and payment processing, including billing to third party insurance companies through various portals and WSIB insurance claims




- Coordinate between referring physicians and staff
- Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
- Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
- Responding to online appointment requests in a timely manner
- Completing confirmation calls/emails
- Daily, Weekly & Monthly Balancing & Reports
- Other administrative tasks (manage office supplies and inventory, cleaning etc)
- Creating marketing and social media content

QUALIFICATIONS:

- 2 years of previous receptionist/administrative experience at Physiotherapy clinic
- Excellent communication skills both verbal and written
- Performance oriented
- Excellent organizational and time management skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Experience using Jane Scheduling System is an asset
- Knowledge in Telus billing and third party insurance portals, including WSIB, is an asset.
- Experience using digital media software (such as Canva), Instagram, Facebook is an asset

If you are interested in applying for this position, please email your CV/Resume to [email protected].

Only candidates that meet all criteria will be contacted. Thank you.

Job Type: Part-time

Pay: From $19.00 per hour

Expected hours: 10.0 per week

Benefits:

- Company events

Experience:

- Physiotherapy Reception: 2 years (preferred)

Work Location: In person

📌 Medical Receptionist (North York)
🏢 The Physio Approach
📍 North York