Join the Heart of Excellence – Case Manager

About Us:

Intercare is an accredited, Alberta-based company providing health and life enrichment services in continuing care centers since 1992. Our mission is to maintain dignity, offer choice, and support growth to those we serve.

Proudly known as The Heart of Excellence, we are committed to delivering high-quality continuing care with compassion and respect. At Intercare, we deeply value our employees whose dedication drives our success. We are equally committed to providing a safe, healthy, and rewarding work environment.

Join our team and make a meaningful difference!

Who Should Apply?

If you’re passionate about providing compassionate care, enjoy working closely with seniors, and take pride in creating a safe and supportive environment, this could be a great fit for you. We’d love to hear from you!

Position Details:

- Position Title: Case Manager
- Reports to : Director of Care
- Position Type: Permanent Full time
- Location: Brentwood Care Center
- Hours of Work: 0800 - 1600 (Requires flexibility)
- Status: Out of Scope

Position Summary:

The Case Manager is responsible and accountable for providing leadership to the care team to ensure the provision of quality care services at the unit level. The role is accountable for implementing and evaluating resident care in accordance with the Continuing Care Health Service Standards and Corporate Core Commitments. The Case Manager adheres to policies, procedures of Intercare. The role works collaboratively to improve the performance of individuals, teams, and the organization by providing improved customer service for residents, families, visitors, and staff.

Qualifications/Skills/Job Requirements:

- Graduate of an accredited School of Nursing with current registration as a Registered Nurse with the College & Association of Registered Nurses of Alberta (CARNA). Bachelors Degree in Nursing is preferred; or
- Graduate of a professional program from a post secondary institution, e.g. Dietitian, Social Worker, Occupational Therapist, Physical Therapist, Licensed Practical Nurse with active registration.
- Three to four years of related care experience preferably continuing care experience in a leadership role.
- Demonstrated flexibility, organizational and time management skills;
- Advanced critical thinking, problem solving, decision-making, and conflict resolution skills;
- Demonstrated ability to find opportunity for improvement;
- Ability to build trusting, respectful and positive working relationships; and




- Excellent verbal and written communication and presentation skills with strong attention to detail.

Role Responsibilities:

- Promote Intercare’s vision of being ‘The Heart of Excellence’ by consistently demonstrating and incorporating the Employer’s Core Values into daily practice and promoting dignity, choice and growth of quality continuing care services;
- Complete all planning, organization, control, coordination, direction and evaluation of all Resident Care Services, utilizing ongoing audits, key performance indicators and electronic documentation, while ensuring compliance with all relevant relevant Provincial and Federal Acts and Regulations;
- Participates in resident admissions and care conferences;
- Implements Infection Prevention and Control (IP&C;) Mandates, participates in the site Infection Prevention and Control Committee as needed, and conducts high-level audits of practice to assess compliance with IP&C; policies, procedures and best practices;
- Manages outbreaks as per Alberta Health Services (AHS) Outbreak guidelines at the unit level - completes reporting to AHS and the Clinical Program Leader and participates in site-based debriefing following outbreaks;
- Ensures the provision of high quality resident care, through monitoring and evaluation of the delivery of care on the unit(s) through surveillance and mentoring of front line staff, while mitigating escalating resident and family situations or concerns;
- Conducts high-level overview of care planning, facilitates interdisciplinary team assessment and care plan development for complex residents, while promoting Resident/Family satisfaction and continuous quality improvement;
- Acts as a resident advocate and encourages resident involvement in care-related decisions as appropriate;
- Maintains open communication with key stakeholders, including external agencies;
- Participates in projects, policy/procedures implementation, risk management programs and committees as applicable, relevant and assigned;
- Provides Leadership that fosters personal and professional development, demonstrating integrity, loyalty and personal credibility.



Demonstrates and promotes ethical standards while participating in and encouraging participation of others in professional activities and development;
- Facilitates communication within the team through unit meetings on all shifts;
- In collaboration with the Human Resources department, Director of Care and Site Administrator, manages the human resource functions of recruitment, workforce planning, employee development, and performance management of employees;
- Facilitates education within the department’s resident care team through role modeling, ongoing coaching/mentoring and the provision of educational opportunities and ensures staff are knowledgeable about the resident’s rights and responsibilities;
- Monitors the use of supplies on the assigned unit(s) to promote fiscal responsibility and uses data provided and judgment to determine human and material resource requirements for budget preparation purposes;
- Participates as a member of the “On Call” team for the facility - hours of work will require flexibility to meet the needs of the unit and facility including scheduled evenings shifts and weekend coverage; and
- Perform other duties as required.
- May need to provide frontline nursing support to units as needed
- Clinical resource for nursing units
- Collaborative care planning for Dementia units
- MDS and care planning assistance, coverage for MDS coordinator

What We Offer:

- A healthy work-life balance.
- Competitive compensation and benefits.
- A respectful, inclusive, and positive work environment.
- A cooperative, values-driven culture committed to quality care.
- Company-sponsored events and staff recognition.
- Access to an Employee Assistance Program (EAP).
- Opportunities for personal and professional growth.

Only those selected for an interview will be contacted.

For more information, visit https://www.intercarealberta.com/

Job Types: Full-time, Permanent

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Application question(s):

- Do you have 3-4 years of experience in a leadership role in a continuing care setting?
- Intercare’s vaccination policy requires all employees to be fully vaccinated for COVID-19. (Two doses) Do you meet this requirement?
- Have you previously worked with Intercare, either directly or through an agency?
- Do you meet the educational requirements of the position?

Work Location: In person

📌 Case Manager (Canada)
🏢 Intercare Corporate Group
📍 Canada