Job Overview

Chudleigh’s is a family-owned Ontario brand built around great food, memorable experiences and genuine hospitality.

We’re looking for an experienced, hands-on operations manager to oversee the day-to-day operations of two business units and, most importantly, hire, develop and support the managers and teams who run them.

This role is responsible for labour, COGS and facilities across both locations, with a focus on operational efficiency, consistency, profitability and an exceptional guest experience.

The ideal candidate will have senior management experience in a dynamic, multi-unit hospitality environment and understand what makes a hospitality business work: outstanding people, strong leadership, high standards, attention to detail, operational discipline and a genuine commitment to the guest experience.

We’re looking for someone who is comfortable being in the middle of the action. Our businesses can move quickly, particularly during our peak season, so this role is best suited to someone who is proactive, highly organized and calm under pressure, with outstanding communication and leadership skills.

This is not an office-based management role. This is a hands-on leadership position for someone who genuinely enjoys spending time on the floor with the team.

Key Responsibilities include:

- Leading, coaching and developing location managers, with clear expectations and accountability.
- Recruiting strong managers and helping them build capable, dependable teams.
- Spending significant time in both businesses observing operations firsthand, supporting teams and identifying opportunities for improvement.
- Implementing and monitoring day-to-day operational systems and processes.
- Maintaining high standards for hospitality, food quality, cleanliness and overall presentation.
- Ensuring managers are effectively training, scheduling and leading their teams.
- Monitoring labour, food costs, inventory and overall operational performance.
- Overseeing procurement processes and resources allocation.




- Evaluating overall performance by gathering, analyzing, and interpreting data and metrics.
- Reviewing financial information and adjusting the operations to promote profitability and maximize efficiencies.
- Identifying issues early, taking ownership and driving practical solutions.
- Preparing both locations and their teams for busy weekends, holidays and seasonal peaks.
- Overseeing facility opening and closing duties.
- Working closely with senior management to strengthen operations, identify opportunities and support future growth.
- Other duties as assigned.

Qualifications:

- A bachelor’s degree (or equivalent) in business administration or a related field
- At least 5+ years of related senior operational leadership experience in a related field to our industry, preference for multi-unit leadership experience
- Masterful organizational, communication (oral and written), and leadership skills backed by previous professional success
- Superior knowledge of multiple operational functions and principles, including employee management
- Proven ability to plan and manage operational processes for maximum efficiency and productivity
- Strong working knowledge of industry regulations and legal guidelines
- Superior negotiation skills for both internal and external purposes
- Strong working knowledge of data analysis and performance metrics
- Exceptional capacity for managing and leading people; a team builder with experience supporting and driving strategic direction
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and Zoom
- Exceptional attention to detail, planning, and prioritizing skills
- Must have the ability to travel as needed to business locations
- Must have access to a personal vehicle
- Ability to work outside in varying weather conditions
- A valid Social Insurance Number and legally entitled to work in Canada under relevant provincial or territorial legislation and regulations

Benefits:

- Dental care
- Discounted or free food
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Senior Operations Manager - Food & Beverage (Milton)
🏢 Chudleigh's Apple Farm
📍 Milton