About Lantronix

At Lantronix, we are powering innovation through connected intelligence. We help customers around the world increase productivity and solve complex challenges through secure, reliable, and innovative connectivity and Edge AI solutions.

We believe great companies are built by excellent people. Our culture is rooted in innovation, collaboration, open communication, and accountability. We encourage employees to share ideas, challenge convention, and take ownership of their work in an environment where every voice matters.

Our core values guide everything we do:

Innovation – We embrace creative thinking and continuously seek better ways to solve challenges.

Customer Focus – We are committed to delivering solutions that help our customers succeed.

Leadership – We take responsibility, act with integrity, and empower one another to achieve results.

Communication – We value transparency, collaboration, and the open exchange of ideas.

Quality – We hold ourselves to high standards and take pride in delivering excellence.

If you're looking to make an impact, grow your career, and help shape the future of connected technology, we'd love to hear from you!

Job Summary

The Account Manager is an individual contributor responsible for supporting customer relationships and assisting with account growth across the Nero suite of products. This is a revenue-generating role with a strong focus on driving sales performance and achieving defined targets. Working closely with senior team members and cross-functional partners in Operations, Product, and Development, the role helps ensure customers receive timely support and a positive service experience. The Account Manager focuses on learning the Nero product suite, understanding customer needs, and supporting account activities that contribute to customer satisfaction, product adoption, and long-term retention.

Job Responsibilities

Direct Channel (70%)

- Prospect, qualify,



demo and close new sales using leads generated from trade shows, from digital marketing or cold calling
- Manage a portfolio of accounts to achieve long-term success
- Resolve conflicts and provide solutions to customers in a timely manner
- Report on the status of accounts and transactions
- Use CRM to manage all sales activities

Indirect Channel (30%)

- Manage a portfolio of accounts to achieve long-term success
- Order Processing and invoicing
- Training and Supporting clients to drive their GPS business
- Resolve conflicts and provide solutions to customers in a timely manner
- Report on the status of accounts and transactions
- Use CRM to manage all sales activities

Education & Experience

Minimum:

- Bachelor's degree in Business, Communications, Marketing, Technology, or a related field; or an equivalent combination of education and relevant experience.

Preferred:

- Minimum of 1 year of experience in customer service, account coordination, sales support, customer success, or a related customer facing role.
- Experience working in a B2B, SaaS, technology, IoT, or service-based environment is preferred.
- Experience supporting multiple customer accounts or client relationships is preferred.
- Experience using CRM software such as Salesforce is beneficial.

Qualifications & Skills

Core Competencies:

- Demonstrated ability to work in a sales-driven environment with accountability for meeting or exceeding individual and/or team performance goals.
- Strong results orientation with a proven track record of achieving performance metrics.




- Customer-focused mindset with a commitment to delivering exceptional service.
- Strong written and verbal communication skills.
- Highly motivated, ambitious self-starter capable of working independently and as part of a team.
- Strong organizational, time management, and prioritization skills with the ability to manage multiple tasks simultaneously.
- Active listening skills with the ability to understand and respond to customer needs.
- Creative and creative approach to problem solving.
- High level of accuracy, attention to detail, dependability, and professionalism.
- Team-oriented with strong collaboration skills.
- Willingness to learn and develop account management, customer relationship management, and business development skills.
- Demonstrated adaptability and willingness to participate in projects outside normal responsibilities.
- Robust problem-solving skills with the ability to make sound decisions within established guidelines.

Technical & Sales Competencies:

- Basic understanding of SaaS products, technology solutions, and IoT applications.
- Ability to explain product features and benefits with guidance.
- Familiarity with CRM systems, including Salesforce or similar platforms, or willingness to learn.
- Ability to support customer onboarding, training sessions, and product adoption initiatives.
- Understanding of sales processes and customer account management fundamentals.
- Curiosity and willingness to identify potential growth opportunities within customer accounts.
- Interest in learning emerging technologies and effectively communicating technical concepts to customers.
- Proficiency with Microsoft Office applications and common business software tools.

Benefits

- Competitive salary and bonus structure

- Health, dental, and vision insurance
- Flexible work schedule and remote work options
- Career development opportunities

📌 Account Manager - Sales, Nero (Burnaby)
🏢 Lantronix
📍 Burnaby