At the Kamloops and District Elizabeth Fry Society (KDEFS), we are passionate about the cause we serve – building a just and equitable community where women, gender-diverse people, and families are supported and empowered to thrive.

We are recruiting a Thrift Store – Retail Manager to join our growing Non-Profit organization, driven by feminist values.

The Thrift Store Manager reports directly to the Executive Director and is responsible for the leadership, operations, Scheduling, and community coordination with donors for the long-term sustainability of the Kamloops and District Elizabeth Fry Society (KDEFS) Thrift Store as a social enterprise. This role balances revenue generation with social impact, ensuring the store operates as a safe, inclusive, and trauma-informed space for customers, donors, staff, volunteers, and community members many of whom may be experiencing vulnerability. The Manager also provides referrals and resources to vulnerable clients seeking additional community supports. The Manager plays a key role in advancing KDEFS’s mandate by integrating dignity, respect, and equity into all store practices while maintaining and providing strong retail and business performance.

Key Responsibilities

Leadership

- Participate and contribute as needed in Monthly Leadership Meetings and disseminate information back to their team.
- Ensure compliance with KDEFS policies, BC Employment Standards, Work Safe BC regulations, and occupational health and safety requirements
- Apply equitable, transparent, and consistent HR practices in hiring, supervision, performance management, and discipline
- Maintain appropriate documentation related to staffing, scheduling, incidents, and workplace concerns
- Uphold confidentiality, privacy, and professional boundaries at all times
- Contribute to a workplace culture that is respectful, inclusive, and free from discrimination, harassment, and retaliation
- Provides input into program budget and makes decisions on resource allocations.

Operations & Retail Management

- Oversee all day‑to‑day store operations to maintain a clean, welcoming, accessible, and secure retail environment
- Manage store hours, opening/closing routines, cash handling, and POS systems with accuracy and accountability
- Ensure compliance with health, safety, and organizational policies, including accessibility and anti‑harassment standards
- Implement retail best practices to improve efficiency, customer experience, and revenue generation
- Maintain store equipment, coordinate repairs, and ensure operational readiness

Staff & Volunteer Supervision

- Recruit, train, schedule, supervise, and support store staff and volunteers
- Foster a respectful, inclusive, feminist,



and trauma‑informed workplace culture
- Provide ongoing coaching, performance feedback, and opportunities for skill development
- Model collaborative leadership, conflict‑aware communication, and values‑aligned decision‑making
- Support volunteer engagement strategies that honour diverse lived experiences and contributions

Inventory & Merchandising

- Oversee donation intake, sorting, pricing, and inventory rotation to ensure quality and consistency
- Develop creative merchandising strategies and visual displays that maximize sales and reflect the store’s mission
- Monitor stock levels, seasonal trends, and customer demand to optimize revenue
- Ensure ethical and transparent pricing practices aligned with community needs
- Maintain systems for waste reduction, recycling, and responsible disposal

Financial & Administrative Duties

- Manage store budget, sales targets, and expense controls to support financial sustainability
- Prepare sales reports, track KPIs, and contribute to financial planning and forecasting
- Coordinate banking, deposits, and basic bookkeeping processes as required
- Maintain accurate records, documentation, and compliance with organizational procedures
- Support grant reporting or impact measurement related to the store’s social enterprise outcomes

Community Engagement & Mission Alignment

- Represent KDEFS positively and professionally within the community
- Build and maintain relationships with donors, customers, community partners, and local businesses
- Promote the store as a community hub that reflects feminist values, equity, dignity, and respect
- Support outreach initiatives, donation drives, and events that strengthen community connection
- Ensure store practices align with KDEFS’s mission, including supporting individuals impacted by gender‑based violence and systemic inequities

Social Enterprise & Impact

- Contribute to the development and refinement of the store’s social enterprise strategy
- Track and communicate the store’s social impact, including community benefit and program support
- Identify opportunities for growth, innovation, and increased mission alignment
- Support the integration of lived‑experience voices into store operations and decision‑making
- Carry an after-hours emergency phone on a rotational basis




- Perform other duties as required

Knowledge, Skills, Abilities, and Requirements

- Strong oral, written, and interpersonal communication skills, with the ability to provide compassionate, values‑aligned customer service
- Demonstrated leadership grounded in feminist, anti‑oppressive, and trauma‑informed principles
- Experience in retail management, nonprofit social enterprise, or community‑based work
- Ability to work collaboratively as part of a team while also exercising independence, sound judgment, and self‑direction
- Skilled in organizing, planning, and managing time effectively in a fast‑paced environment
- Aptitude for streamlining processes, improving workflows, and solving complex administrative or operational challenges
- Comfortable handling cash, POS systems, and routine administrative tasks
- Proficient with Excel, Word, Outlook, and other digital tools, with the ability to learn and adapt to new technologies
- Commitment to equity, inclusion, and community‑centered service
- Sensitivity toward diverse cultural, religious, economic, and social backgrounds
- Physically able to perform retail duties, including standing for extended periods and lifting donated goods
- Ability to adapt with compassion and flexibility to shifting priorities and customer flow
- 3-5 years of experience in retail management, social enterprise, or non-profit operations.
- Diploma in human services an asset

Would be considered an asset to have the following training:

- First Aid – CPR/AED
- Non-Violent Crisis Prevention Training
- ASIST Training
- Cultural Competency Training
- Trauma Informed Training
- Naloxone
- Motivational Interviewing or Conflict Resolution Training

Our Commitment and Additional Information

- KDEFS offers a competitive salary and flexible work hours.
- This position is open to all genders, races, ethnic backgrounds, and religious beliefs.
- We are committed to being an equal opportunity employer with an employee group that reflects the cultural diversity of the community.
- A criminal record check and search under the Criminal Record Review Act is required.
- Any criminal record check expense will be reimbursed upon starting employment.
- A copy of your official academic credentials, such as a diploma, degree or certificate, may be required to verify your education.
- Only qualified applicants will be invited to an interview.

Interested candidates must submit a cover letter and resume to [email protected].

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- Vision care

Experience:

- management: 3 years (required)

Work Location: In person

📌 Rise and Renew Thrift Store - Retail Manager (Kamloops)
🏢 Kamloops & District Elizabeth Fry Society
📍 Kamloops