Product Specialist/ Quality Control

Vogt is a Canadian manufacturing company located in Toronto that specializes in the creation and distribution of premium kitchen and bathroom fixtures. Our commitment to pure quality, pure design and exceptional customer service is what makes us unique. Our products are on-trend with the most quality in craftsmanship and materials.

We are immediately seeking an individual who fits into our growing team for a full-time position who is highly driven, motivated and a self-starter.

The Product Specialist/ Customer Service Representative actively supports client and co-workers with all technical product inquiries and issues. As a product specialist you will be responsible to complete all quality control (QC) requirement on all products received for distribution.

Responsibilities:

· Connect with suppliers to gather technical and design specifications for new products

· Perform QC on all products received and communicate with suppliers if any questions or concerns arise

· Technical knowledge of all products

· Assemble Vogt products

· Review and maintain list of parts required for stock to ensure optimal inventory levels

· Schedule and dispatch technical service calls and parts where required and track all expenses

· Respond to warranty inquiries to ensure accuracy and a timely response

· Assist all Vogt members in problem-solving situations,



which require technical involvement or input

· Answer customer inquiries pertaining to installation and technical specifications

· Document and input all client interactions into the internal system used by Vogt

Attributes and Qualifications

· 2+ years of experience in technical product knowledge

· Outstanding communication skills, both written and spoken, with co-workers

· Task oriented and able to multitask

· Excellent time management and organization skills

· Strong problem-solving skills with a solution-based approach

· Chinese is required

· Accountable and reliable

· Computer proficient

· Ability to be versatile

We are looking for an exceptional candidate to grow with our organization. Compensation will be based on experience.

Vogt is an equal opportunity employer, and only those candidates with relevant experience will be contacted.

Job Types: Full time, Permanent

Pay: $40,000.00-$55,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Adaptable language requirement:

- French not required

Schedule:

- Monday to Friday

Work days:

- Monday to Friday

Experience:

- plumbing industry: 2 years (preferred)
- customer service: 2 years (preferred)

Language:

- Chinese (preferred)

Work Location: In person

📌 Product Specialist/ Quality Control (Canada)
🏢 Vogt Industries
📍 Canada