CREDIT ASSISTANT

Nortrux Inc. has an opening for a full-time permanent Credit Assistant position at our Edmonton location.

This is a great opportunity to grow your career with a company that values Communication, Integrity, Partnership, Accountability, and Excellence. We are looking for individuals who share these values and want to grow with a company that believes your success is our success.

At Nortrux Inc., employees are the driving force behind our achievements, and we believe in having the right person in the right position. We know that employee growth is the key to continued engagement and fulfillment. Nortrux Inc. offers an open and honest work environment plus competitive compensation (based on skills, ability, knowledge, and education), paid industry training (including apprenticeships), boot and tool allowances, group benefits (single and family through Canada Life), and RRSP matching program, a referral bonus program.

POSITION SUMMARY

Nortrux Inc. is seeking a motivated and detail-oriented Credit Assistant to join our Administration Department in Edmonton. The Credit Assistant will play a crucial role in maintaining our positive cash flow, managing customer accounts, and ensuring compliance with company policies and procedures.

Position Purpose: As a Credit Assistant at Nortrux Inc., you will:

· Operate within the rules, policies, and procedures outlined in the Nortrux Quality and Human Resources/Safety manuals.

· Collaborate with Nortrux customers, employees, and upper management to maintain positive cash flow.

· Utilize your creativity, skills, experience, and training to locate customers, overcome objections to payment, negotiate payment arrangements, and accurately record information in the CDK system.





· Follow up on left messages and broken arrangements to establish new payment agreements and document them in CDK.

· Identify problem accounts and escalate them to the Credit Manager for resolution.

Major Responsibilities & Duties:

· Understanding and adhering to all applicable Quality and Human Resources Policies and Procedures.

· Providing timely credit approvals (overrides) for parts and services departments at all branches.

· Actively following up on past-due accounts, recording customer contact, and managing payment commitments.

· Diarizing payment commitments and ensuring follow-up when commitments are not met.

· Escalating problem customer accounts to the Credit Manager for resolution.

· Attending internal credit meetings and industry credit group meetings.

· Monitoring and addressing outstanding items on MV Preferred customer accounts.

· Clearing Nortrux promotion accounts at month-end.

· Filing Garage Keepers' Liens in the absence of the Credit Manager.

· Setting up various accounts in the CDK system.

· Monitoring MV Preferred customer accounts and taking action to transparent invoices.

· Processing customer credit card payments and maintaining backups.

· Preparing finance charge write-offs twice monthly.

· Creating customer files and updating them with necessary documentation





· Meeting with the credit manager weekly to go over accounts

· Monitoring MVP disputes and distributing them to the associated branches

· Preparing month-end journal vouchers to clear internal sales and promotion accounts.

· Setting up customers in CDK Portal or preparing physical statements.

· Ensuring customers receive weekly updates on outstanding balances and providing invoices when necessary.

· Managing payments on liened invoices and discharging liens when paid.

· Handling returns and write-offs for customer credits.

· Preparing customer handwrites as necessary.

Qualifications, Skills, Knowledge & Experience:

· 2-5 years of credit and collection experience, preferably within a dealership setting (asset but not required).

· Credit and collection training.

· A commitment to ongoing training and skill enhancement through courses or seminars.

· Excellent customer service skills, with the ability to build and maintain customer goodwill.

· A friendly nature combined with assertiveness in negotiations.

· The ability to thrive under pressure in a fast-paced environment with shifting priorities.

· Computer and keyboarding skills, including experience with Windows, Microsoft Office, and CDK.

Due to the safety-sensitive nature of this role, all applicants must successfully pass pre-employment drug and alcohol testing prior to employment.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Benefits:

- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Credit Assistant (Canada)
🏢 Nortrux
📍 Canada