Account Manager

BX Studio | Remote | Contract

About BX Studio

BX Studio is a rapidly scaling digital agency working with enterprise brands including Reddit, Headspace, and Verifone, as well as growth-stage startups. We specialize in web design, development, and SEO/AEO services. In the past year, we've grown from 24 to 70 people, doubled our revenue, and won Webflow's 2025 Enterprise Partner of the Year award.

The Role

- We're hiring an Account Manager to manage client relationships, support retention, and identify revenue growth opportunities across a portfolio of 8-12 accounts.
- You have 3+ years of relevant experience in account management, project management, or customer success at a digital agency.
- This is not an entry-level role. We're looking for someone who can manage client relationships independently and work effectively with marketing executives and founders.
- If you're more of a pure Project Manager, this likely isn't the right fit. Our PMs handle day-to-day delivery while AMs manage the relationship and account sales activity.

What We're Looking For

Client Partnership You have a track record of building robust client relationships, understanding their business, identifying needs, and translating organizational goals into clear initiatives with Project Managers and capability specialists.

Revenue Growth & Retention You're experienced in supporting renewals, identifying expansion opportunities, and growing accounts.



You're comfortable contributing to conversations about budgets, ROI, pricing, and contract terms while maintaining excellent client retention.

Website & Digital Project Management Background You have experience with web design, development, and SEO projects in an agency setting. This background makes you an effective collaborator with our Project Managers and helps you contribute to realistic proposals.

Interest in Account Management Practices You're interested in contributing to our account management playbook, including templates, processes, and QBR frameworks, recognizing that great account management is a team effort.

Bonus

Experience with analytics, content marketing, CRO, and branding.

Digital strategy background that helps you advise clients beyond delivery.

What You'll Do

Serve as the primary point of contact for your portfolio.

Develop strong relationships with marketing executives and founders.

Support renewal conversations and account sales activity.

Identify expansion opportunities and contribute to scoping and pitching them.

Help ensure a seamless client experience from sales handoff through ongoing delivery.

Monitor delivery and client satisfaction, working with Project Managers to resolve issues.

Understand our clients' business goals and contribute to actionable roadmaps with Project Managers and capability specialists.

Collaborate with leadership on pricing, packaging, and account growth opportunities.

📌 Account Manager (Canada)
🏢 BX Studio
📍 Canada