Who you are

- Top Performers: Startups are hard. We’re looking for relentless individuals with a proven track record of hitting/exceeding revenue targets, who lead by example in work ethic and attitude

- Radical ownership: As a Team Lead, you will need to wear many different hats in order to lead your team’s overall success and revenue growth. We’re looking for leaders who lean in and ask “What else is within my control to change?” when tackling problems and pursuing opportunities

- Mastery of managing a portfolio of customer accounts: At least 3 years in a Customer Success Manager or Account Manager role and 6 mo+ of peer leadership

- Passion for Education: Share our passion for positively impacting education

- Strong Bias to Action: Proven ability to act with urgency, and roll up your sleeves to do whatever is needed to get the job done

What the job involves

- Strategic leadership: Define your region's launch and growth strategy, setting and achieving ambitious revenue targets

- Define and set targets: Own the overall end-to-end delivery of a new city including planning, hiring, people management, launch, and everything in between

- Leading consistent revenue growth in your city: Take full ownership of your team's performance outcomes and revenue goals within established operational systems. Depending on the evolving needs of the business, seamlessly adapt to managing a personal portfolio of key accounts alongside your leadership duties. Monitor team KPIs, flag early risks to targets, and take decisive action to ensure monthly deliverables are met

- Build a high performing team that gets better and better every single month:

- Lead and coach a commercial team of 2 to 12 Account Managers. Set explicit expectations, monitor individual performance metrics, and run weekly operationally-focused 1:1s.



Provide regular constructive feedback, implement performance improvement plans when necessary, and cultivate a positive atmosphere by championing connection, enthusiasm, and peer recognition

- Collaborate with other teams critical to your city and team’s success:

- Share on-the-ground feedback with Product to highlight necessary features for school districts and educators

- Work closely with our Educator Onboarding team and Marketing to ensure you are onboarding the right number of educators at the right time to staff certain roles

- Problem solve with Compliance to ensure Zen is meeting the compliance requirements of your state, city, and districts

- Strategize with Sales to ensure we are launching in new districts within your city, and expanding revenue as a result

- Relationship Management: Foster strategic partnerships with education leaders and key district accounts

- Execution & Enablement: Own the execution and drive performance improvement of the logistics and operations of dispatching teachers and teaching assistants to work in schools by developing tools, processes, and systems

- Get your hands dirty: Like any true start-up, no two weeks will be the same and a general interest in ‘mucking in’ and just getting the job done is crucial

Benefits

- Macbook and tech equipment provided

- Regular "lunch 'n' learns" every month on a range of topics

- Investment in your professional development

- Regular socials

- Ownership in the company
- 25 days of holidays + all UK public holidays off

- Central London dog-friendly office with perks like fresh fruit, bike parking, showers, and an on-site gym and café

- Life insurance
- Vitality health insurance and benefits

- Pension scheme
- Health benefits (Zen pays 75% of premiums) including vision and dental

- Cycle to Work Scheme

- Electric Car Scheme

📌 Account Manager Team Lead (Vancouver)
🏢 Zen Educate
📍 Vancouver