Overview

We are seeking a highly organized and detail-oriented Administrative Assistant to join our physiotherapy clinic team. The ideal candidate will be comfortable working in a healthcare environment, handling insurance billing, and managing multiple tasks in a fast-paced setting. Strong communication, computer skills, and a patient-focused approach are essential. This role is key in ensuring smooth daily clinic operations and delivering excellent patient care and customer service.

Responsibilities

- Manage front desk duties including greeting patients, answering multi-line phone calls, and providing professional customer service
- Schedule and manage patient appointments using JaneApp
- Handle insurance billing, invoicing, and processing claims accurately and efficiently
- Perform data entry and maintain patient records with accuracy and confidentiality
- Assist with direct billing to extended health insurance providers
- Respond to patient inquiries via phone, email, and in-person communication
- Coordinate daily clinic flow and support practitioners as needed




- Maintain organization of office files, documents, and patient records
- Manage office supplies and support general clinic administrative tasks

Requirements
- Previous experience in a medical, physiotherapy, chiropractic, or wellness clinic preferred
- Experience with JaneApp (or similar EMR/booking system) is strongly preferred or required
- Knowledge or experience with insurance billing and direct billing processes
- Strong multitasking skills and ability to work in a rapid-paced environment
- Excellent communication and customer service skills
- Proficient with computers and quick to learn new software systems
- Strong attention to detail and organizational abilities
- Ability to maintain professionalism and confidentiality at all times
- Experience with front desk operations and multi-line phone systems is an asset

How to Apply Please email your resume to:

[email protected]

Benefits

- On-site parking

Work Location: In person

📌 Administrative Assistant (Delta)
🏢 Thrive Care Wellness
📍 Delta