Edmonton Zone RA, Edmonton, Edmonton Mental Health Clinic

New

Administrative/Clerical

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REC00004995

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19 minutes ago

Your Opportunity:

ACS provides a wide range of Addiction and Mental Health treatment to the residents of Edmonton and surrounding areas. The ACS program adheres to the Principles of Care providing quality, client focused, recovery based, concurrent capable, culturally appropriate care to those seeking supports/services within AMH. Services are offered to clients and their families in the least intrusive, most appropriate manner, and include assessment, individual and group treatment, and consultation. These may be done in clinic, community, or a client’s home, depending on the needs. As an AS III, you will be the first point of contact clients to have with the clinic and our services. You will provide a warm, welcoming environment whether in person or by telephone. This position is responsible for daily reception and involves working closely with and providing administrative support to the multidisciplinary team. The AS III is responsible for processing high volumes of public and staff inquiries, both in-person and via telephone, and a key role in terms of client engagement. The position requires strict adherence and sensitivity to confidentiality. the environment is busy with many overlapping demands throughout the day requiring flexibility, creativity, collaboration, and the ability to multi-task effectively. Developing and supporting administrative relationships with staff, partners, and other agencies is essential. Duties assigned may include data collection, scheduling appointments,



time entry, supply ordering, maintenance of work queues, scanning and other related tasks. This role involves extended periods of sitting, repetitive hand movements, keyboarding, and telephone handling, with the ability to work in a busy, noisy work environment. AS III will have great interpersonal and administrative skills. An extensive knowledge of Connect Care is of significant benefit.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: 108 St Clinic Adult Community Services
- Primary Location: Edmonton Mental Health Clinic
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 28-SEP-2026
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 08-OCT-2026
- Temporary End Date: 08-APR-2027
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $25.72
- Maximum Salary: $31.25
- Vehicle Requirement: Not Applicable

Required Qualifications:



Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Completion of Medical Office Assistant program or equivalent.

Additional Required Qualifications: 1-3 years administrative experience in healthcare community, or mental health settings. 3+ years of experience working in an addiction and mental health program required. Attention to detail and professional, courteous, prompt customer service. Must have the ability to organize and prioritize.

Must be adaptable and able to meet the demands of changes in work assignments. Must be able to lift file boxes up to 20lbs. Non-Violent Crisis Intervention Strong communication skills including conflict management and resolution.

Ability to ambulate, climb stairs, and move quickly without limitations in a variety of environments. Must have proficient use of the English language oral and written. The ability to multitask and manage a high volume of confidential clinical information is required.

Must have working knowledge of privacy legislation (ATIA and POPA) and the Mental Health Act. Candidate must be able to tolerate regular twisting and reaching, repetitive hand movements, keyboarding and telephone handling.

Preferred Qualifications:

Extensive knowledge of the resources of Addiction and Mental Health and the community. A strong understanding of client resources in the community and knowledge of mental health legislation including Community Treatment Orders is an asset. Strong skill set with electronic medical recording (EMR/Connect Care).

📌 Administrative Support III (Edmonton)
🏢 Recovery Alberta
📍 Edmonton