Administrator / Employment Resource Advisor – Aurora/Scarborough

Full-time, Contract – York / Toronto Region

- Schedule: Monday to Friday 8:30 am – 5:00 pm
- Salary Range: $22.50 to $25.00 per hour

DUTIES:

- General front desk tasks: answering telephone calls, greeting clients, facsimile distribution, general file management
- Pre-screen telephone/email inquires and schedule intake appointments using online calendar appointment system
- Logging and assigning client referrals to Employment Consultants in a timely manner
- Address general questions regarding programming received from potential or existing referrals and referral parties
- Email documents prior to intakes and assist participants in person
- Assist with the completion of client eligibility determination and identify verification
- Contact clients 1-day prior to appointment to remind them and confirm their appointment
- Create and edit client resume and cover letters; register clients for job search workshops
- Facilitate intake appointments, employment-based workshops and provide clients with one-on-one job search support as requested
- Coordinate with Employment Consultants to complete client follow ups in a timely manner and document outcomes in case notes
- Communicate with Employment Consultants to verify client program status, attendance, employment details, training/other supports
- Participate in general outreach efforts both on site as well as at locations of community partners and employers in York region
- Support clients in self-serve area to access resources, including client computers, telephones, printer, etc.
- Complete backup administrative tasks to address overflow needs
- Maintain office appearance and facilitate general office housekeeping, i.e. replenishing paper, identifying office supply needs, requesting service calls





QUALIFICATIONS:

- 2+ years of administrative experience
- New graduates with a BA Degree or College Diploma in employment counselling, career development or in related field such as psychology, education, communications, human resources, recruiting or social services are welcome to apply.
- Previous experience conducting reception duties including: answering and transferring telephone calls, greeting clients and maintaining reception space
- Demonstrated experience providing superior customer service and working with individuals with complex barriers
- Knowledge of local labour market and community resources an asset
- Excellent digital literacy skills, including Microsoft Office Suite
- Advanced English communication skills, both verbal and written
- Ability to communicate in Farsi, Urdu, Punjabi, Bangla, or Hindi is an asset
- Superior organizational skills, with ability to time manage and prioritize duties
- Solid interpersonal and presentation skills
- Ability to compose accurate and detailed written information in a timely basis
- Valid Ontario ‘G’ class driver’s license with access to vehicle preferred
- Employment conditional on obtaining a Vulnerable Sector Check

RNC is committed to providing an accessible, barrier-free recruitment and selection process. When contacted for an employment opportunity, please advise us if you require accommodation in any part of the selection process. NOTE: Artificial Intelligence (AI) may be used to improve the efficiency and effectiveness of our hiring process. This may include AI tools for resume screening and initial candidate assessment, but final decisions are made by senior management guided by our recruitment policy.

Job Type: Fixed term contract

Pay: $22.50-$25.00 per hour

Education

- Bachelor's Degree (preferred)

Work Location: In person

📌 Administrator / Employment Resource Advisor (Greater Toronto Area)
🏢 RNC
📍 Greater Toronto Area