Administrator, Marketing and Community Outreach Coordinator– Hindi & Urdu Speaking

Join Our Dynamic Team as a Clinic and Marketing Coordinator!

Are you an outgoing, detail-oriented, and efficient skilled looking to make a real impact? Ready to be part of a vibrant team where your skills and expertise are valued and celebrated?

Be the Heart of Our Team. We’ll Support the Rest.

Our admin team is the backbone of our practice—you keep everything moving so our therapists can focus on what they do best. We know the work you do matters, and we make sure you feel supported every step of the way.

Here’s what you’ll enjoy with us:

● A warm, supportive environment where your role truly makes a difference

● Convenient location at North York, Toronto On

You’ll be joining a team that values collaboration, kindness, and growth—for our clients, for our therapists, and for you.

What You’ll Do as an admin coordinator:

● Front Desk Support: Provide exceptional support to our Psychotherapy practice, assisting with client bookings, payments, and managing intake & consent forms.

● Client Interaction: Welcome clients to the office, answer client calls and emails, and process payments at the end of sessions with professionalism and compassion.

● Quality Assurance: Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered.

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What You’ll Do as a Marketing coordinator:

· Conducting professional outreach calls to family doctors, healthcare professionals, lawyers, community agencies, shelters, settlement organizations, and other referral sources.

· Introducing Pathways to Healing & Trauma Therapy, our services, areas of specialization, and the populations we support.





· Developing and maintaining positive professional relationships with potential referral partners.

· Identifying organizations and professionals who may benefit from learning about our psychotherapy services.

· Following up with professionals and agencies after initial outreach when appropriate.

· Maintaining an organized record of outreach activities, contacts, follow-ups, and referral opportunities.

· Communicating professionally and respectfully when representing the clinic.

· Sharing information about our therapists, specialties, services, and referral process with potential referral sources.

· Identifying opportunities for community partnerships, networking, and professional referrals.

· Supporting the clinic's organic marketing efforts, including outreach initiatives, community networking, and increasing awareness of our online presence.

· Providing regular updates on outreach activities, responses, and potential referral relationships.

To Succeed in This Role:

● You will excel if you possess excellent verbal communication skills and the ability to lead and promote the vision of the clinic.

● You must be extremely organized, thinking 10 steps ahead, with the ability to see the big picture with an entrepreneurial mindset.

● You have a passion for helping others, as you will be the primary point of contact for our clients.

● You are able to use technology platforms, such as Google Workspace, Jane app, Apps, Dropbox

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Qualifications:

● Must speak either English,



and Urdu or Hindi

● 2 years of experience in Client Care and Customer Service, preferably in a medical office at the front desk.

● Psychology undergraduate students and graduates are welcome!

● Comfortable making outbound/cold calls and speaking with professionals who may be unfamiliar with the clinic.

● Professional, warm, confident, and comfortable representing a mental health practice.

● Able to clearly explain services and communicate the clinic's values and areas of specialization.

● Comfortable with follow-up calls and relationship-building, rather than simply making one-time calls.

● Highly organized and able to track contacts and follow-up activities.

● Previous experience in sales, business development, community outreach, healthcare marketing, referral development, or client relationship management is an asset.

● Comfortable working independently and taking initiative.

Skills & Attributes of Our Ideal Candidate:

● Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure.

● Strong communication skills with the ability to communicate professionally and compassionately.

● Confidence in sharing ideas and constructive feedback to help us grow.

● Ability to juggle multiple projects simultaneously, meeting deadlines and keeping promises.

● Tech-savvy, with experience using Google Drive Suite, Gmail, Dropbox, Mac, and Windows.

● An appetite for innovation and simplicity with a strong process orientation.

● Ability to work autonomously and collaboratively with a talented team.

Application Process: Please submit your CV/resume and cover letter to [email protected]

Pay: $20.00 per hour

Expected hours: 15.0 – 20.0 per week

Work Location: In person

📌 Administrator, Marketing and Community Outreach Coordinator– Hindi & Urdu Speaking (North York)
🏢 Pathways to healing u0026 Trauma therapy
📍 North York