Join 360insights as an Application Issues Analyst, focusing on problem-solving and optimizing user experiences. Engage with clients to troubleshoot and enhance applications in this vital support role. You will be challenged to investigate application issues while coordinating resolutions with internal teams.

Your responsibilities will include managing support incidents and ensuring compliance with established processes while utilizing your technical skills to document and analyze user needs effectively. Key Responsibilities:

- Investigate and troubleshoot application issues thoroughly
- Manage incidents for timely resolution
- Document requirements and enhancements accurately
- Collaborate across functions for project success
- Provide on-going training and user support Requirements:
- Proficient in SQL and data analysis
- Experience in troubleshooting applications
- Solid commitment to customer service
- Excellent communication and detail-oriented skills
- Able to manage competing priorities independently Bring your analytical background and customer-focused mindset to 360insights and contribute to enriching user satisfaction.

📌 Application Issues Analyst with 360insights (Moncton)
🏢 Rippling
📍 Moncton