Company Overview

Youngs Insurance Brokers Inc. is a leading independent insurance brokerage in Niagara Falls, proudly serving clients for over 110 years. Our success is built on trusted advice, strong client relationships, and a team culture that values professionalism, collaboration, and growth. We are committed to delivering exceptional service while creating a supportive environment where our people can thrive.

Summary

Youngs Insurance Brokers Inc. is looking for a motivated and experienced Personal Lines Team Leader to join our Niagara Falls office. This is a one-year contract opportunity with the potential for renewal based on performance and business needs. In this role, you will have the opportunity to lead, coach, and support a talented team of personal lines brokers while helping shape a high-performing, client-focused service environment.

If you are an experienced broker who enjoys mentoring others, solving complex client issues, improving workflows, and contributing to team success, this role offers the chance to make a meaningful impact. You will play a key part in supporting service excellence, client retention, sales growth, compliance, and operational efficiency across an established personal lines book of business.

Employment Term

This position is a one-year contract with the opportunity for renewal or continuation based on individual performance, team needs, and overall business requirements. It is a great opportunity for someone looking to step into a visible leadership role and demonstrate their ability to guide people, strengthen processes, and support business results.

Responsibilities

· Lead, coach, and support a team of personal lines brokers to achieve service, retention, and sales objectives.

· Train new and junior staff, provide ongoing mentoring, and support professional development within the team.

· Assign and monitor daily workloads to ensure files, renewals, endorsements, and client requests are completed within service level standards.

· Review complex new business applications, renewal files, policy changes, and remarketing opportunities to ensure accuracy and alignment with insurer guidelines.





· Perform quality assurance reviews and monitor compliance with internal procedures, regulatory requirements, underwriting rules, and binding authority.

· Support client retention by assisting with escalated service concerns, coverage questions, policy changes, and claim-related issues.

· Identify and promote cross-selling, upselling, and account rounding opportunities within the book of business.

· Track team performance metrics, workflows, and service trends using broker management systems such as EPIC.

· Collaborate with management to improve processes, resolve operational challenges, and ensure consistent client service delivery.

· Maintain robust relationships with clients and internal team members.

· Provide front-line underwriting guidance and assist team members with complex risk placement decisions.

· Foster a positive, professional, and collaborative team environment focused on shared success.

· Role requirements may be subject to change to accommodate business requirements.

License/Certification

· Valid RIBO license required.

· Professional insurance designation is a plus

Knowledge & Qualifications

· Strong personal lines insurance knowledge.

· Minimum 3 years of experience as an insurance broker, with at least 1 year of experience managing, supervising, mentoring, or leading brokers in an insurance brokerage environment.

· Familiarity with underwriting guidelines, insurer portals, binding authority, and regulatory compliance requirements.

· Good computer skills are required, including fluency with broker management systems; experience with EPIC and ARS is considered an asset.

· Previous experience in a contact center environment is considered an asset.

· Ability to prioritize multiple tasks, manage workflows, and support a team in a fast-paced, high-volume environment.





· Proven experience managing a high volume of clients while maintaining strong service standards, accuracy, and responsiveness.

· Strong problem-solving skills with the ability to resolve complex client issues professionally and effectively.

· Excellent verbal and written communication skills with strong attention to detail and accuracy.

· Proficient in Outlook, Excel, Word, and general computer applications.

What We Look For

We are looking for a confident, approachable leader who takes pride in helping others succeed. The ideal candidate is someone who brings energy, professionalism, sound judgment, and a commitment to creating a positive experience for both clients and team members.

· A collaborative leadership style with a genuine desire to coach, mentor, and support team members.

· Self-motivation with exceptional organizational and time management skills.

· Proven ability to work well under pressure in a fast-paced, high-volume setting.

· Sound judgment, professionalism, and confidence when handling escalated client or team matters.

· Strong commitment to client retention, service excellence, and continuous improvement.

· Effective oral and written communication skills.

What We Offer

- Uncapped commission on new business
- Business casual dress
- Company events
- Dental care
- Disability insurance
- Extended healthcare
- Life insurance
- On-site parking
- Paid time off
- Complimentary day off on birthday
- RRSP match program
- Vision care

If you are ready to bring your personal lines expertise into a leadership role where you can coach others, influence service standards, and contribute to the continued success of a respected Niagara brokerage, we would be excited to hear from you. Join Youngs Insurance Brokers Inc. and take the next step in your insurance career with a team that values experience, initiative, and client-focused leadership. Pay: $60,000.00-$70,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Experience:
- Insurance: 3 years (required)

Licence/Certification:
- RIBO License (required)

Work Location: In person

📌 Broker Team Leader - Personal Lines (Niagara Falls)
🏢 YOUNGS INSURANCE BROKERS
📍 Niagara Falls